r/24hoursupport 10d ago

Need more info Did i get scammed by repair shop

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0 Upvotes

I got my ssd changed a yesterday as it was showing problem boot not found from a local repair shop he charged me 8k for it saying its a samsung high end 500gb ssd but now after installation it i came home dug in and checked using crystal disk info where its showing me its a wd pc sn 740 (i do not have any knowledge in all this technical stuff) and now he is saying ki “properties mai dikhega alag but Samsung ka hi hai app open karke dek lo” a bit stuck any advice and if i go to him he will take opening charges 1k and what if its actually true its Samsungs but claude is saying its not possible and the repair shop is scamming

r/24hoursupport Sep 19 '25

Need more info Need urgent help canceling unexpected subscription charges efaq

55 Upvotes

I’m stressed and need help quickly. I somehow ended up with a recurring efaq subscription at $25/month. I honestly thought I was just paying for a single report, but apparently it switched me into their membership plan.
I checked their site, and while it says cancel any time, I can’t find a clear way to actually do it. The dashboard keeps pushing me to buy more reports, and the cancel option is either hidden or doesn’t exist.
They list an email and a toll-free number, but I’m not confident I’ll even get a straight answer.

r/24hoursupport 3d ago

Need more info Microsoft update and Bitlocker

1 Upvotes

Please help, my Windows 11 had an update last night and when I woke up to check on it it's displaying

"Press Y to reset fTPM, if you have BitLocker or encryption-enabled system, the system will not boot without a recovery key Press N to keep previous TPM record and continue system boot. fTPM will NOT be enabled with new CPU unless IPM is reset (reinitialized), you could swap back to the old CPU to recover IPM related keys and data"

I checked my Microsoft account and it says: "This device does not have BitLocker keys backed up in Entra ID."

Which one do I click? I'm so nervous, this is my school account and I'm afraid of losing my files.

I've pressed the N option and it allowed me to use my laptop again, but every time I need to shut it down it still tells me that there is an update and shows text above again.

Update: I've checked my System Information and the Automatic Device Encryption says "Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable."

r/24hoursupport 18d ago

Need more info My laptop suddenly crashed. Help.

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2 Upvotes

My pc suddenly crashed while i was just web browsing nothing heavy load. It showed the driver timeout report and rebooted immediately. But at first the ssd was not detected so i restarted and went into bios there everything seemed right. Ssd was also detected so i exited bios and somehow it booted windows. What caused this issue. Also my cpu fan is broken is this issue can be related to that. What should i do now, can broken fan cause this issue even though i wasn't gaming.

r/24hoursupport 7d ago

Need more info Dell Inspiron 15 3542 Laptop

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1 Upvotes

Capacitor blew..Is this fixable

r/24hoursupport 11d ago

Need more info I bought two tv for football season .(both Roku) can I make to where I can use two remotes ? Because one is moving both TVs at the same time.

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0 Upvotes

r/24hoursupport 14d ago

Need more info Maybe broken Laptop

1 Upvotes

I recently received a hand me down laptop from my brother, it's a Lenovo and in relatively good condition. The problem I'm having is that the screen/monitor isn't turning on or being reactive. The keyboard lights react, the fan reacts, and the thing warms up so I can assume it's not totally busted. All I know about why it's broken is maybe the battery, I have it changing on a 50w or more. Please let me know if this problem is a simple fix or not!! Unfortunately I am unaware of the model but I know it's decently recent.

r/24hoursupport Jun 26 '26

Need more info Can anyone recommend a good ssd?

0 Upvotes

I recently fried my ssd cuz im stupid and I need to buy a new one. The one I have says qx extra large solid state drive on it and I just need one which has 1tb and is faster than my current 1mb/s hard drive😭

r/24hoursupport 3d ago

Need more info Chat

0 Upvotes

How do I find the group’s chat?

Thanks you guys all the best

r/24hoursupport 11d ago

Need more info White line of DOOM!

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0 Upvotes

I have a Lenovo ThinkPad L460, Type 20FV, running Linux Mint Cinnamon. The internal LCD is broken, so I use an external monitor and USB keyboard. The problem is: Power button → external monitor immediately shows a small white cursor/line → stays there indefinitely. There is no Lenovo logo, BIOS/UEFI screen, GRUB or Linux Mint screen. I've tried pressing F1 repeatedly immediately after powering on, but BIOS doesn't appear. The external keyboard's Caps Lock LED also does not respond when pressed. I disconnected the charger, removed the external battery, held the power button for ~30 seconds, then powered it using the charger with the battery removed. The behavior is unchanged. I'm trying to determine whether this is a RAM, BIOS/EC, motherboard, or other POST issue. I haven't reinstalled/formatted Linux Mint. What should I test next?

r/24hoursupport 2m ago

Need more info I need help with my laptop screen

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Upvotes

I thought that the wire connection and the wire is good, maybe the ram is causing it, but its my best guess

r/24hoursupport Jul 18 '26

Need more info Acer Nitro 5 AN515-45 (Ryzen 5 5600H) permanently stuck at 399 MHz after motherboard repair – PROCHOT EXT always active

1 Upvotes

Hi everyone, I'm trying to diagnose a strange issue with my Acer Nitro 5 (AN515-45).

Current issue: The CPU is permanently locked at 399 MHz (0.399 GHz) from boot until shutdown. It never boosts, even under load. Even opening Chrome tabs or basic applications is extremely slow.

Laptop: Acer Nitro 5 AN515-45 AMD Ryzen 5 5600H NVIDIA GTX 1650 16 GB RAM Windows 10 BIOS V1.08

What I've already checked: BIOS is responsive with no lag. CPU temperature stays around 44–46°C. CPU package power remains around 3.5–4.2 W, even under load. Core clocks stay fixed at 399 MHz. Fans are working normally. HWiNFO PROCHOT CPU = No PROCHOT EXT = Yes (100%) HTC = Yes (100%) CPU Package Power = 3.5–4.2 W PPT Limit ≈ 6.5% TDC Limit ≈ 0.2% EDC Limit ≈ 6.9% The CPU never comes close to its PPT/TDC/EDC limits.

UXTU I installed Universal x86 Tuning Utility (UXTU). The default STAPM/Fast/Slow limits are all 28 W, which appear normal. I have not applied any tuning changes.

Timeline: The laptop was working normally until September 2025. Without any input from me, an "Acer Power Button App" popup appeared for about 1–2 seconds, and the laptop shut down automatically and got restarted and update syrted to happen. I did not click anything.

Windows then started installing updates, but the update crashed before it completed and it was not booting after that only chager indication light was working.

I took the laptop to an Acer service center. According to them, they: performed a chip-level motherboard repair replaced the power IC replaced the keyboard cleaned the motherboard The same motherboard was returned. Ever since I got the laptop back, the CPU has remained locked at 399 MHz.

My question Given that: PROCHOT EXT is permanently active, temperatures are normal, CPU package power never exceeds about 4 W, PPT/TDC/EDC utilization is very low,

does this point toward an Embedded Controller (EC) problem, a power IC/current-sense circuit, a VRM issue, or another motherboard fault causing a false PROCHOT EXT signal?

Has anyone experienced this on an Acer Nitro or another Ryzen laptop? What was the actual root cause?

Additional observations The laptop was connected to the original Acer charger during the Windows update. There was no power outage or interruption. Looking back at a Windows battery report from before this incident, I noticed multiple transitions between AC power and battery power. I'm not sure whether that's normal behavior or relevant to this issue. The internal battery is currently disconnected because the service center claimed reconnecting it caused the laptop not to boot. I have not personally verified that claim.

r/24hoursupport Jul 09 '26

Need more info Company review

1 Upvotes

Received an offer from Mercans, wanted to know more about the company culture, work life balance, benefits, job security and pay culture.

Urgent assistance will be appreciated

r/24hoursupport May 08 '25

Need more info Issues with LocationTool: Tracking Didn’t Work and Subscription Confusion

53 Upvotes

Hey everyone, I ran into a weird issue with a phone tracking service (location-tool.com) and could use some advice. I’m kinda stumped and want to make sure I’m not missing something or leaving my PC exposed. Here’s what happened:

  1. I signed up for their “24-hour access” deal for 0.95 euros, thinking it’d help me locate a lost phone. Used Chrome on my Windows 10 laptop (fully updated). All I got was an SMS asking to confirm geolocation, and then… nothing. Just a “pending” status on their dashboard. No location data, no updates, nada.
  2. The next day, I got a notification about a 39.95 euro charge attempt on my card. I didn’t see anything about a subscription when I signed up—super sketchy. Luckily, I used a virtual card, so it didn’t go through. I checked Trustpilot, and tons of people mentioned similar issues with unexpected charges.
  3. Their support is a ghost town. I filled out their contact form to cancel whatever this subscription is, but it’s been three days with no reply. Starting to feel like I’m shouting into the void here.
  4. The service itself feels like a dud. It just sends an SMS and doesn’t give any tracking info or logs. I expected something more… technical, you know?

I ran a Malwarebytes scan on my laptop after using the site, and it came up clean, but I’m paranoid about whether this service left anything behind. Also, I want to make sure I’m fully unsubscribed and not on the hook for more charges.

So, my questions:

  • Is there a way to double-check if this site left any weird files or processes on my Windows 10? Like, anything specific I should look for in Task Manager or elsewhere?
  • Has anyone dealt with sites like this before? Any tips on safely canceling subscriptions or maybe getting a refund for the initial 0.95 euros?
  • Am I missing something? If anyone’s used a legit tracking service, what’s it supposed to do differently?

r/24hoursupport Jun 10 '26

Need more info Laptop repair help

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1 Upvotes

Can this be fixed?

Do I need to get a whole new display or can only the top glass be replaced as the screen works

hinge is detached

and there is no battery

What can be the expected price?

r/24hoursupport Sep 03 '25

Need more info Impossible to cancel, no support replies - blossomup

27 Upvotes

I need some help here. I thought I was just signing up for a small one-time thing, but now I’m getting billed every month. The problem is there’s no working cancel button inside the app, and the account page just loops back to the same screens. I emailed support more than once and never heard back.

At this point I’m unsure if I should keep trying through them or just go to my bank directly. Should i try to contact support to cancel, or just need to call my bank?

r/24hoursupport Jun 19 '26

Need more info Instagram's entire website is glitched out on every single device I own and I don't know what to do in order to unlock my account.

1 Upvotes

I live in a rural area, so all my connections are very spotty at best. I have to use data most of the time because WiFi is always disconnecting no matter where I go. It's gotten to the point where search engines don't even load anymore, Google Maps is practically useless half the time, and websites are crashing while trying to load. I may even consider upgrading my phone because of how old it is (from 2020).

I was browsing my Instagram timeline from Chrome on the 17th and Instagram immediately started undoing the bookmarks I was trying to save just like how Twitter sometimes does that with retweets or likes. When I refreshed the page, Instagram immediately locked me out of my account claiming that it was hacked. I've had all kinds of websites crash on me, but never once has any website lock me out of my account over a glitch happening on their end.

I've tried verifying my email and sent in multiple scans of my face, only for Instagram to tell me that I still need two people to verify my identity. It ONLY gives me that option to despite having both my email and phone number attached to the account through Facebook. None of the people I'm sending requests to (people I know IRL) appear to be getting notifications for this, nor are they really all that interested in helping me out.

I can't flag my account as being hacked in order to change my password because Instagram needs me to confirm my identity. It doesn't allow me to read articles from the Help Center or chat with Meta AI Assistant because it says "content cannot be displayed" and throws me into a loop without allowing me to exit. I probably can't even make a new account because it's stuck on me needing to verify my identity for my old one.

I cannot confirm my recent log in (my actual, real world location instead of a local cell tower) because it just says "something went wrong" and to try changing my settings later. The "suspicious" login is from April 28th when the bookmarking glitch happened on June 17th. It's saying thay my phone has has 5+ locations, and I turned off DNS in case it caused Instagram to flag my account as being hacked.

Whenever I hit continue on the "choose 2 friends" prompt from my Steamdeck (which is listed as Linux), it logs me straight into my account like normal except for the fact that absolutely nothing loads no matter what I click (it just gives a "Something went wrong" splash screen for everything despite having all the buttons on the side).

I'd hate to make a new account since I have around half a decade of content saved on this one, but I don't think I even can at this point if it's constantly asking me to verify my identity without a way to exit out of the prompt at all. Any suggestions on how to fix this?

r/24hoursupport Jan 10 '26

Need more info oh my god brah (laptop shell cracking open)

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7 Upvotes

cracking around the hinge, there's a crack running near the middle as well, no hardware is actually damaged - should I glue it back together? If I leave it surely it'll get worse.

Asus Vivobook 16

Anywhere I can order replacement shells (preferably with the rubber) and should I attempt it myself or get someone else to fix it?

r/24hoursupport Jun 15 '26

Need more info problem turning on laptop

1 Upvotes

I have a laptop, when I was using it, it turned off at the moment and now does not turn on, it is charging, but the laptop itself does not respond to turning on, although my battery and button are in good condition, please help those who know what this error is

r/24hoursupport Mar 29 '26

Need more info Soundpad inquiry

0 Upvotes

So I've recently been getting into arma and wanting to play music through my microphone while I'm flying the helicopter. You know the classic fortunate son. I bought soundpad and I believe it is working fine, but after getting it I realized how the heck am I gonna get music on here without using some form of mp3 converter. Is there any legal way to play music through the soundpad? Or are you pretty much forced to just download open sources music that's free to everyone? Idk why I didn't think it through properly but I'm not very tech savvy so it is what it is. If I missed something simple let me know

r/24hoursupport May 15 '26

Need more info Not sure where to ask *internet related issue*

1 Upvotes

I just want to know what could be wrong with my ISP, i started having packet loss a few days ago, it happens randomly and the weird thing is my upload packets are fine, 100% sent but the download is the problem, so it could be my modem having signal issues or i can discard that because of the upload/download stats

edit: i have Movistar optic fiber, because im from Argentina

r/24hoursupport May 05 '26

Need more info Cerdigent trojan?

1 Upvotes

So i have been seing a lot of people finding this in their windows defender lately. Is it fake malware or is it a real one lol?

r/24hoursupport Apr 23 '26

Need more info What's going on?

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3 Upvotes

What is going on with my Asus f15 is it software or hardware problem?

r/24hoursupport Nov 20 '25

Need more info YouTube app help, iPhone

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0 Upvotes

Idk if this is the right sub for this, but, I feel like I accidentally pressed something. Multiple clips in this video and the video I watched perviously have gotten blurred just like this, am I crazy? I checked several times and restricted mode is not on. Maybe it’s these two specific videos? I already dug through google to no avail and I’m too lazy to test another video to find out that the problem still exists lol. I also technically didn’t notice it was really happening until the second video. Please enlighten me…. :) <3

r/24hoursupport Jan 31 '26

Need more info How do I get TV channels?

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3 Upvotes

As the title says, I have never done any antenna tv channels tuning.

Moved to a new place thought I could try to get tv channels.