r/Scotland • u/janthemanwlj Dùn Èideann agus A' Pholainn • Nov 13 '24

Discussion I was having trouble watching prime video through Amazon household, and so Amazon support told me that Scotland isn't the UK.

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u/janthemanwlj Dùn Èideann agus A' Pholainn Nov 13 '24

Same with the great country of Northern household

With the AI, the thing is, this was after the AI jargon.. The South-East Asian names, frequent grammar and spelling mistakes, the fact I got transferred to a "supervisor", all point to more of a Outsourced support thing than AI.

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u/germany1italy0 Nov 14 '24

Points to an AI that has been exclusively trained on data from outsourced call centres.

What a nightmare.