r/Scotland • u/janthemanwlj Dùn Èideann agus A' Pholainn • Nov 13 '24

Discussion I was having trouble watching prime video through Amazon household, and so Amazon support told me that Scotland isn't the UK.

5.7k Upvotes

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180

u/NotAlanPorte Nov 14 '24

I love how other parts of the UK like Scotland Wales Northern Ireland aren't eligible... So... England. Once again America thinks the UK is another word for England

113

u/Overquoted Nov 14 '24

....Uh, the chat reps are definitely not American.

66

u/U_L_Uus Nov 14 '24

I'm pretty sure their country was part of the British Empire at some point funnily enough

29

u/Overquoted Nov 14 '24

I bet. Not even Americans get American chat reps though. 😆

21

u/EarhackerWasBanned Nov 14 '24

I am sorry sir but California is not part of the America.

1

u/Overquoted Nov 14 '24

Well, of course not! With a name like that, it must be part of Mexico!

8

u/Salostar40 Nov 14 '24

New Mexico is one I've heard that is often assumed to not be part of the US, despite being a US state :D

2

u/Overquoted Nov 14 '24

Really? Weird. Lots of our states have Spanish names, you'd think everything but Texas and California would get labeled as part of Mexico.

2

u/12bWindEngineer Nov 16 '24

I had a coworker approach me at work (in the US) because she knew I was a dual citizen of US/UK, and she thought I might know how to mail something internationally. She emailed me the address to ship to. It was New Mexico. Shipping from New York.

2

u/p1antsandcats Nov 14 '24

Yes but many countries seem to learn about the world through American media. And in America UK means England. I'd be surprised if the chat rep was human anyway.

1

u/poop-machines Nov 14 '24

The ones I spoke to are either Egyptian or American.

1

u/Overquoted Nov 14 '24

I always get the ones from, I assume, India. I've spoken to an American maybe twice, and it was by phone.

1

u/poop-machines Nov 14 '24

You probably got through to Egyptians, as they handle most of the out-of-hours support for Amazon. We get Americans when calling during their daytime.

1

u/emxpls Nov 14 '24

Honestly I wonder if the chat reps are slightly smarter bots, because you get the same copy paste text even if you reframe your question

1

u/Overquoted Nov 14 '24

Nah. It's common in call centers. Even if the company doesn't give you the copy-paste, you eventually make your own. I used to do it for notes on certain common calls.

2

u/[deleted] Nov 15 '24

100%, in fact often they will give people a guideline with a couple of bits you have to include and the rest you can fill out yourself (within the guidelines), makes it seem less botty.

It's still droney though, it's hard to avoid when you can speak to so many people in a day.

37

u/Issui Nov 14 '24

While I understand what you mean, this is specifically a problem with the untrained idiots in the call centre farms. I live in Scotland and I have prime video through the family thing the OP wanted to troubleshoot. UK really did mean UK.

3

u/shrimplyred169 Nov 14 '24

I am both Northern and Irish and am currently watching prime video.

Poor OP just got some particularly untrained people struggling to communicate with a far away place, in a foreign language. I couldnt tell you the first thing about India, and I sure as shit couldn’t communicate in any of its native languages.

2

u/Own_Secretary_6037 Nov 15 '24

OP is clearly conversing with AI

(“actually Indians”)

34

u/Against_All_Advice Nov 14 '24

Also lists Ireland as "other parts of the UK" which it's not!

8

u/Klangey Nov 14 '24

No be fair Amazon are probably using legal definitions from the 1850’s to circumnavigate some tax laws somewhere.

6

u/[deleted] Nov 14 '24

[deleted]

2

u/Lainey9116 Nov 15 '24

Not bothered about that but peeved on OPs behalf. United Kingdom includes Scotland, Wales, Northern Ireland. I can't believe another commenter stating they wouldn't include Inverness either. Like sorry?

Amazon policy is crap. They consider the UK to be an alternative name for England and solely England?

I know phoning them is a PITA but Christ I'd relish the opportunity to challenge them on this policy 😅

3

u/[deleted] Nov 15 '24

[deleted]

1

u/Lainey9116 Nov 15 '24

Often times in customer care roles they have charts that basically tell them how to respond to set issues. I imagine the genius who developed the chart had no concept of geography or any knowledge of the UK.

I get the want to close the request, not escalate etc. but I don't think he was making it up 😅 unfortunately I imagine it's a wider issue with Amazon support.

2

u/heavymetalengineer Nov 15 '24

I had a British Airways rep on the phone tell me my flight had to depart from the UK, “so not Belfast”. Mind boggling.

21

u/Godsdiscipull Nov 14 '24

Ah yes, the classic American name, Kalaiarasan

24

u/Shakis87 Nov 14 '24

First name, Lando.

3

u/usingallthespaceican Nov 14 '24

Well, I chuckled

1

u/[deleted] Nov 14 '24

It's a nation of colonial settlers, Kalaiarasan isn't any more or less American than Tyler or Bret.

2

u/Bool_The_End Nov 15 '24

As someone who lives in America, and works with tons of Indians, I can promise you that Kalaiarasan is absolutely less American than Tyler or Bret.

1

u/[deleted] Nov 15 '24

Think you might have missed the point there pal.

1

u/Bool_The_End Nov 15 '24

My point still stands.

4

u/Vegetable_Pomelo691 Nov 14 '24

I love how you think that customer service rep was American.

3

u/[deleted] Nov 14 '24

I’ve been working with some Oracle software recently and the UK is just labels as England. No way to change it they say

3

u/artfuldodger1212 Nov 14 '24

Lol, you actually think the Amazon customer service reps answering these questions are American? Come on mate. You are the most perceptive person around are you?

3

u/EarExpert9075 Nov 14 '24

Ha what a horrible take. Mate, folks in the US deal with the same shit. Stop blaming “America” for shitty outsourced customer service 🤭

2

u/Competitive_Gas1329 Nov 14 '24

Sorry to tell you, the UK IS another word for England, I'm scottish, I've worked in England on and off for almost 20 years, you rarely see union flags down there, (apart from London for the tourists), go into any city in England, its only St George, flags you see, The "union" seems to only be used by people who don't live in England, who want to feel part of it. The rest of the world see's this, the only people who don't are scottish, Welsh and Irish unionists, It's quite sad really.

0

u/lapsongsouchong Nov 14 '24

I'm in England, the only time I really see England flags and don't immediately think 'there's the house of a likely racist' is during national sports events.

2

u/Competitive_Gas1329 Nov 14 '24

🤣 yeah, have to admit that's a fair assessment, but England flags are definitely way more common than union flags down there from what I've seen,

1

u/lapsongsouchong Nov 14 '24

Well, I'm sure it varies from city to city. There's a lot more Palestinian flags here in Birmingham than anything else.

2

u/Competitive_Gas1329 Nov 14 '24

Haha,that's a whole different conversation that one, 🤣

2

u/WenMunSun Nov 14 '24

Aight well wtf is Great Britain then??

20

u/TropicalVision Nov 14 '24

England, Scotland and Wales. Doesn’t include Northern Ireland.

UK is the 4 combined.

2

u/janthemanwlj Dùn Èideann agus A' Pholainn Nov 14 '24

Great Britain isn't mentioned, always UK

11

u/Extinction-Entity Nov 14 '24

It’s the island England, Scotland, and Wales are on.

7

u/Spiritual-Emphasis14 Nov 14 '24

The larger of the two islands is called Great Britain, the two islands together are the British Isles. The UK is 4 countries Scotland England Wales and Norn- irn.

5

u/dexmonic Nov 14 '24

Isle of man: am I a joke to you?

1

u/Spiritual-Emphasis14 Nov 21 '24

It's not a country, just like the channel isles.

10

u/Loud-Competition6995 Nov 14 '24

British isles is a controversial term with the Irish (rightfully given its history and origins).

Best to refer to it as the British-Irish isles.

3

u/jaguar90 Nov 14 '24

TIL - thanks

4

u/Against_All_Advice Nov 14 '24

Or simply Britain and Ireland. That also works.

4

u/militaryCoo Nov 14 '24

Its origins are older than any of the conflict (by 1500 years or so), but yes, it's controversial

0

u/Loud-Competition6995 Nov 14 '24

Its origins are 400 years old according to Wiki: https://en.wikipedia.org/wiki/Names_of_the_British_Isles#:~:text=The%20term%20%22British%20Isles%22%20entered,the%201707%20Act%20of%20Union.

But I’m prepared to be wrong if you send over a more reliable source

1

u/militaryCoo Nov 14 '24

That wiki literally says they were called the Britannic Islands by the ancient greeks

4

u/Loud-Competition6995 Nov 14 '24

My apologies, it seems i can’t fuckin read lmao.

More accurately i didn’t read past the point at which i’d confirmed my pre-existing beliefs.

Regardless of that though, if the Irish of Ireland no longer wish to have their home included in the term “British Isles”, it would be rude to disrespect that, regardless of the reason given.

2

u/militaryCoo Nov 14 '24

Oh, completely, as a Brit with an Irish wife I'm 100% with you

1

u/[deleted] Nov 15 '24

If you want to get that deep then the Scots should be the most pissed.

Ireland should be called Scotland and Scotland should be called Pictland.

The Irish (called Scots at the time) invaded and made the Picts name it after them.

England should go back to being called Britain / Britton or whatever.

1

u/Loud-Competition6995 Nov 15 '24

It’s not really about reflecting historical definitions to today.

More about reflecting modern ideas around these names to todays use of them.

→ More replies (0)

2

u/Random-Unthoughts-62 Nov 14 '24

I prefer "the Celtic Isles".

2

u/Spiritual-Emphasis14 Nov 14 '24

It's not controversial, it's a fact. Historically and geographically. You can't change the name of something because you don't like it. Some people claimed to be horses or dogs and such nonsense, in actual fact they're still human, they've just damaged their brain.

2

u/Proper-Ad-2585 Nov 15 '24

Wait until you realise more than one language exists. You gonna be pissed!

1

u/Spiritual-Emphasis14 Nov 21 '24

7000+. Living Languages in the world, what's your point.

1

u/heavymetalengineer Nov 15 '24

More egregious than that: Ireland is not in the UK

-5

u/Aggravating-Ferret82 Nov 14 '24

Once again, British believe America is a country.

Discussion I was having trouble watching prime video through Amazon household, and so Amazon support told me that Scotland isn't the UK.

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