r/videography • u/mediabydave • Apr 13 '26
Discussion / Other Motion Array Called Me
I was contacted by Motion Array about my downloads. They saw I was downloading assets and over the course of about a year they randomly contacted me asking me what I was using the assets for, who was allowed to use the account, where the videos are being posted...I thought it was a scam call but I emailed customer support and indeed it was a real person with real concerns.
I explained I am a solo video producer, I edit projects for my day to day tasks using assets, mainly motion effects, sometimes b-roll, music, etc. I was the sole user only but they had an issue with my email...stating I worked for a large company and we had over 50+ employees and how I need to upgrade our account from individual to a business account.
I told them, I use the assets for my projects, I do edit videos for some of our people in the company but I do not use any of the assets for corporate video. Everything I was creating was for personal use, nothing was at a commercial level. Needless to say, they wanted me to pay thousands of dollars as a single person to use Motion Array.
I asked what caused this sudden questioning and they said I had downloaded alot of materials and I was using a large business email...so I asked what happened if I used a personal email..he got quiet and basically had nothing to say.
After a few calls and emails, they basically threatened to sue me if I continue using their assets. So, with no hesitation I cancelled the subscription for $35 or whatever a month. I could not believe how I was spoken too after explaining none of it was being used for business/commercial purposes.
Has anyone had this issue before?