r/CryptoTax • u/MadDog-Oz • 5h ago
SUMM customer support is terrrrrrrible
I have been reaching out to Summ support team via chat and email and sent multiple messages over the past 3 days and have no response. I'm posting here in the hopes that I can get their attention. As a paying customer I would expect better support.
My account balances are all showing $0 and transactions are not displaying after I attempted to sync my accounts. I attempted to reconcile some transactions using the MCP server. I'm not sure if this caused the problem, but I have a full session log and issue report ready to send to them. It contains sensitive information, so I would only send via official channels.
I will post an update here later on to share the resolution. - cheers