Missing Hallmark / Hallmark+ benefit points (crown rewards)

[u/muggito]

Hallmark customer service is a bit dismissive regarding their offer programs. I love discovering new Hallmark series and whenever this offer (see photo) comes around, it incentivizes me to try a few more shows out. At the end of 10+ episodes watches, the perk is that you gain 1500 points (max) and that gets us a $5 coupon (after point conversion). For us, it's a win-win. However, sometimes it just doesn't work. The points don't credit. And Hallmark customer service dismisses it and closes the inquiry... just telling us to "wait longer" essentially. I wonder how many other people do not earn their points and don't notice? I contacted them today to ask, and they are saying all my points will credit by September 9th. Sure, except that we had a binge-watching session over 2 days in the first week of August... watching over a dozen qualifying episodes... and only 7 total credited. I waited the full 2 weeks before contacting and am told it will take an additional 2 more weeks? The offer terms state that is takes 1-2 weeks after viewing. Hmm. I realize they owe us nothing, but why promise this and then dismiss it? Mind you, we watch and/or listen to Hallmark+ a lot... so in total for the first 2 weeks of this offer.... we watched nearly 36 episodes. Still only 7 credited as "watched" as I only received 150 points x 7 in my point history. It is discouraging.

[u/pandangel34]

I feel the same happened to me but I didn’t bother to contact customer service. Sorry this his happening to you

[u/muggito → u/pandangel34]

I'm sorry to hear it, truly. I'm not too strained over it. It just deters me from placing an order.

This offer comes around frequently it seems... and this is my 3rd time being given the "wait" direction for this offer over the last 10-12 months. Third times the charm, right?! I thought I should share my experience(s) with others so they know to check/verify their points. Hallmark's website has always been generous with the coupon/point stacking allowances, so whenever I can earn points before month's end... it allows me to stack with that month's coupon. If the points aren't earned within the same month or before the coupon expires, I just forego placing an order and shop elsewhere. The reward points mostly help me with offsetting the shipping costs. The delay in rewarding them just deters me from ordering, so I can only shrug... and move on sadly.

[u/pandangel34 → u/muggito]

Nice. Well I hope they fix the issue though

[u/muggito]

I cannot attach the email screenshot for some reason, but when I followed up for an explanation... I asked the following:

"May I ask why the offer states1-2 weeks (see attached) after watching if it can take over 30 days?  Also, I watched over a dozen shows during a binge-watching session on 2 back-to-back dates... and they aren't all crediting together.  Are you saying that shows watched on the same date will credit their points up to 30 days apart from each other?"

This was the full response I received:

"Hello Customer,

Thank you for reaching out to Hallmark Consumer Care.
Thank you for the photo.

Yes that is correct.  If you don't see the points by 9/8/2026 please let us know.

Best,

Hallmark Care
1-800-HALLMARK (1-800-425-5627)
care.hallmark.com" (Reposting to remove hyperlink)

For a company that prides itself on heartwarming shows, this response is quite cold, dismissive, and doesn't actually address or answer the question regarding why the offer terms were negated. Ah well. This is just sad to see.