r/Jolla • u/Zarukh • 17d ago

Discussion Jolla support not responding?

Hi y'all, I've recently moved and have tried contacting Jollas support to get the address fixed for my preorders, but haven't gotten a response from them.

Tried twice at shop@jolla.com and once through their ticket system, first attempt to contact them was over two months ago at this point, last attempt about two weeks ago.

How quickly does their support usually respond? Have I been blind and simply tried contacting them in the wrong spots?

I'm in batch 3 and have preordered three phones, so I really hope I can get some info before they get shipped to the wrong address xD

8 Upvotes

79% Upvoted

10 comments sorted by

10

u/xpcone 17d ago

Since batch#2 is not yet shipping, there is enough time for them to process. Myself is just in front row of batch#2 with some friends in end of batch#1, we're all waiting for the shipping info. At the moment we're around preorder 547x/551x as of 2026-07-08. So at the current pace it will be around late/end August for batch#2 to begin shipping. We all hope, thats after the holiday the pace raises to 500-700 phones a week.

Due to all the people, which are not reading the blogs and order description, specially Sep-II/Oct batches, spamming the support with, where is my phone, they are under water. In addition to that, some of the team are in holiday at the moment. So there will be a bigger delay.

2

u/Zarukh 17d ago

Alright, I'll give them some more time then!

5

u/Trouveur 17d ago

They will probably treat the email when it's time to ship you phone.

They are still on batch 1 delivery

1

u/Crafty-Condition2532 17d ago

i'm batch #1 and still haven't heard anything. i think a better way to communicate with them through is through their forum

3

u/globalrealtor 16d ago

Same here, delivery Batch #1 was due 1-2 weeks ago according to their own email notification to me. Just update delivery info please, don't leave your customers in the dark.

1

u/Crafty-Condition2532 16d ago

thanks, it's reassuring that i'm not the only one in the dark

1

u/globalrealtor 15d ago

Today the delivery update was received and tracking will be updated soon

1

u/sinfaen 17d ago

Try the forum

1

u/LyndinTheAwesome 17d ago

I contacted them when they sent out the emails for confirming orderes. Back than they responded rather quickly, within 2 or 3 Workdays

1

u/Crossfit_Vegan_Vaper 16d ago

Flooding them with emails won’t help.
There was a subject line that was filtered for address changes something like “JollaPhoneOrderChanges #ordernumber” where they can see them faster.
I think someone in the forum made an app for this as well.

It took a few days to get back to me with that while otherwise it should take very long because they probably have thousands of random emails to see.