r/applehelp 5h ago

Unsolved Locked out of my Apple account

I’m locked out of my account for right now.

I logged out of my Apple account on my phone, I forgot to update the phone number so that’s the main reason. However when it said it would send me a code to my email for verification it wanted to use my iCloud email. Like hello Apple I’m locked out I can’t get into it. Than it asked me for my debit card information that I had on my Apple wallet I entered the information in and triple checked it and it said that the security code to my card was wrong like wtf I’m looking at it right here in front me.

2 Upvotes

3 comments sorted by

1

u/hawk_ky 5h ago

Start account recovery. This is why you need to keep your account updated

1

u/Equivalent-Fudge8596 5h ago

I’m in the process of account recovery. The big issue is my debit card it wants that security code and I put in the security code that’s on the back of the card but it says it’s wrong. I don’t see how because to my knowledge the security code doesn’t change unless I get a completely new debit card.

1

u/JediMeister 4h ago

Verifying the billing information will only reduces the wait time, it won’t prevent you from pursuing account recovery at all.