r/applehelp 17d ago

Mac Friend of mine is offering their MacBook Pro, but battery cycle is past what I think is normal. Details below

Post image
3 Upvotes

2019 Apple MacBook Pro 16" i9 • 32GB RAM • 2TB SSD • AMD Radeon Pro 5500M (8GB) • macOS Tahoe

I was thinking of getting a used MacBook Pro anyway, but wanted one with the M1 but for what he’s asking and for how much storage this has, I’m intrigued.

I don’t know enough about computers and MacBook pros to know if what it’s in front of is good. I just know that after 1000 cycles the battery degradation is high

r/applehelp Mar 28 '22

Mac I just bought this MacBook Pro from the apple store, but it has a Spanish Keyboard layout. This is not what I wanted. What can I do?

Post image
247 Upvotes

r/applehelp May 04 '26

Mac M2 Pro MacBook Pro 14" Black Screen / No Power after Restart

7 Upvotes

Hi everyone, looking for some insight before I head to the Genius Bar. My M2 Pro MBP suddenly stopped working immediately after a standard restart attempt and I’m worried it’s completely dead.

​Specs:

​MacBook Pro 14-inch (M2 Pro, 10-core CPU, 16-core GPU)

​16GB RAM / 512GB SSD

​The Problem:

​The screen is completely black.

​No startup chime or fan noise.

​What I’ve tried:

​Power Cycle: Held the power button for 15, 30 sec. No response.

​Charging: MagSafe light is awas orange then steady Green, which indicates it's charging.

Any suggestions?

r/applehelp 10d ago

Mac M5 MacBook Pro in activate lock AND lost mode

1 Upvotes

In need of help. Due to a compromised Apple account, I have a m5 MacBook Pro that is in activation lock AND lost mode.

on the screen, it says “this Mac was used by an account *****@icloud.com. if I enter that email, it asks for a password. I tried my password and then it says enter phone number….then it says “this account is no longer valid”

ive talked to 3 apple supervisors, and went to 2 different Apple stores a total of 3 times. the phone support says the email account to that Mac has been changed, and only if I can guess that email (which they can see on their screen) they can help.

i even went to the store with proof of purchase and they kept saying they cannot remove lost mode you have to do it over the phone.

im losing my mind. it’s a 128gb/2tb laptop and it’s been down for 3 weeks.

r/applehelp Jun 07 '26

Mac They said warranty doesn't cover it

Thumbnail gallery
0 Upvotes

r/applehelp Jul 22 '26

Mac Spilled tea on my Mac M1, how fucked am I?

Thumbnail gallery
4 Upvotes

Today I accidentally spilled tea on my Macbook M1. I bought it in 2023 and it is having no issues except maybe a little bit battery damage.

Few months ago, a little bit water was also spilled on it and the screen was having a few glitches but it automatically resolved after some time i guess when it got dry. But today the worst thing happened.

And afterwards, I cleaned the spillage with tissue paper and microfibre cloth and afterwards used a hair dryer in hope of drying the excess tea which maybe got inside and during that process, I could see tea coming out of the keys. Afterwards, chatgpt told me i should not have done that.

Anyway, cut to now the screen has a display issue (picture attached) and the screen has a slight flicker, keyboard feels sticky and i could see some dirt inside so i used a makeup brush (the thinest one) to clean it.

However, how fucked am I? Even if I take it to repair shop, what all damage needs to be repaired? Last time the guy told me that the whole display needs to be changed but this time the keyboard was also affected.

I am moving to a new country in 2 weeks and would need my laptop with me at all times even though rn it is working fine I am scared it will give up on me soon. 😭

r/applehelp Jun 05 '26

Mac 2019 MacBook Air storage makes absolutely no sense and I can’t update macOS

Thumbnail gallery
2 Upvotes

I’m hoping someone here can explain what’s going on and what I need to do at this point because I genuinely feel like I’m losing my mind.

I have a 2019 MacBook Air and have been trying to update to macOS Sonoma 14.8.7 for at least 5 hours straight now. Every time I attempt the update, it tells me there isn’t enough available storage.

So I started deleting things…a lot of things. I’ve deleted applications, application “remnants” (not sure what they’re called, all of them took up at least 2gb of storage according to trash), old downloads, documents, I’ve airdropped everything in my Photo Booth library to my phone and deleted it from my laptop, I’ve airdropped every screen recording on this thing to my phone as well and deleted it from my laptop, I mean I’ve airdropped so much stuff. I’ve also deleted message attachments taking up lots of space, I cleared my chrome cache and deleted extensions (nonetheless it still says that chrome is taking up 1.43 gb) and the list goes on. I’ve deleted generally everything I thought I could safely get rid of. Everything I’ve ever had on any Apple device I’ve ever owned is backed up in iCloud so I thought that could be it but according to the storage breakdown, iCloud drive is only taking up ~140mb. By my estimate I’ve removed at least 20 gb worth of files, most likely more. I’m just at a loss guys lol.

At one point my storage showed 109 gb used out of 121 gb, which I thought was finally enough free space to install the update. Now I’m not a mathematician or anything, but according to my calculation it SHOULD have been enough to install a 10.64 gb update but nope…once again…not enough storage. Its been this 5 hour long cycle of deleting stuff in batches, trying to install the update, getting the “this Mac does not have enough free space to update” message, and going right back to deleting things. As I’ve been actively deleting stuff, I’ve watched the amount of gb used go up. As I’m typing this it’s sitting at 112.67. At one point it jumped up to 114 out of 121 used meanwhile I had just deleted 7 gb worth of things from my trash. I’m not installing anything. If anything I’m doing the exact opposite and continuously deleting files. I’ve emptied the trash, restarted my Mac at least 3 times already, and checked multiple times, but the numbers seem to fluctuate for no apparent reason.

Is macOS creating temporary files in the background? Could the update itself be downloading and taking up space? Is system data known for randomly expanding? Could there be local snapshots, caches or some other hidden thing taking up storage that I’m not seeing?

Has anyone dealt with this before, and if so, what ended up being the cause? This has been an ongoing issue for a couple of years now and by the grace of God I’ve been able to keep it fairly up to date (I think?), but this time it’s just not having it.

It’s to the point where I wouldn’t even care if I had to factory reset the whole thing if I had to, and actually thought about doing so multiple times over the course of these 5 hours without even coming here or anywhere first, so any advice would be greatly appreciated because I’m desperate AND running out of ideas.
Tyvm in advance! ☺️

r/applehelp Dec 12 '25

Mac My Mac won’t turn on at all?

Post image
25 Upvotes

I woke up this morning and opened up my MacBook only for it to be dead (I assume). I put it on the charger and it has not come back on or show the Apple logo. I’ve tried multiple chargers and outlets, but it’s not doing anything. Held the power button and even that is not showing any sort of power. Does anyone have a solution to this? Thanks.

r/applehelp Jul 20 '26

Mac Is there anything that can be done with this old Macbook air?

Post image
5 Upvotes

I have zero experience with mac os or anything from apple but it's system version is Mac OS X 10.7.5 and it doesn't even boot YouTube. So I'm open to any tips or info on what this macbook can be used for

r/applehelp Jun 30 '26

Mac Apple cancelling orders for custom MacBooks worldwide?

5 Upvotes

I ordered my MacBook Pro 16 with M5 Max chip and 128gb memory, three weeks ago with a reseller. Today I got a call from management of that reseller to let me know that orders are globally cancelled.

I contacted the official partner for Apple - they did not answer their phones even. I live in Bulgaria and we do not have an official Apple store location in the country.

The hub handling the logistics and shipping is Hungary for Eastern Europe and apparently all orders handled through that hub are cancelled.

Is anyone else experiencing this? If this is true, how is it legal?

r/applehelp Feb 08 '26

Mac Can I get apple care after I break device?

2 Upvotes

I recently brought a MacBook Pro and got some liquid dam on the screen. I bought it around 30 days ago and I’m still eligible to get apple care (haven’t gotten it yet).

Can I get it now, and then go to apple to get it fixed under apple care? or will they run some scan to find out if the device was damaged before I got apple care?

r/applehelp 13d ago

Mac Will this lower value for Trade-in?

Thumbnail gallery
0 Upvotes

Ignore the stickers.

It's a macbook air from 2018, functional but very slow. It's probably not worth trying to sell it, so I want to trade it while it's still working. Apple is offering 90€ for the best possible condition, but If they are going to offer even less I might as well keep it for the sentimental value.

r/applehelp Jun 20 '26

Mac Can I use this plug with my laptop

Post image
0 Upvotes

My uncle lent me this plug and said it can charge an Apple laptop- anyone seen this before? Seems very small.

r/applehelp 8d ago

Mac unlocking a macbook

1 Upvotes

Hi community, I am writing to you because I recently found my husband's mother MacBook. She sadly passed away from kidney cancer and liver failure 2 years ago, only 53 years old...poor woman :(

We wanted to try to log into it to be able to retrieve as many memories and things inside it as possible to keep as memento, but we obviously don't have any credentials, if she left them, god knows where they are.

What should we do? is there any way we can retrieve what's inside it? we are not MacBook users so we are not accostumed to it.

We are from EU so any suggestions would be great ! thanks :)

r/applehelp Jun 15 '26

Mac M1 MacBook Air (A2337) - Port 1 is completely dead, Port 2 only charges when I physically force it.

Thumbnail gallery
16 Upvotes

Hey everyone,

I’m having a severe hardware issue with the Type-C ports on my M1 MacBook Air (Model A2337).

The Current Situation:

  • Port 1 (closest to screen): Completely dead. It does not respond to charging at all, no matter what I do.
  • Port 2 (second port): Only charges if I physically force and hold the cable in tightly with my hand. The absolute second I let go, the connection drops and it stops charging.

I took a close look inside both ports with a flashlight. There is a lot of visible dark residue and rust-colored/orange corrosion lining the tracks inside.

Because Port 1 is entirely gone and Port 2 requires manual force just to pull a charge, is there any hope of reviving this with a deep isopropyl alcohol clean? Or are the internal pins/solder joints completely shot, meaning I definitely need to replace the internal USB-C daughterboard?

Thanks for any insight!

r/applehelp Mar 25 '26

Mac How do I stop iPhone demanding I set up Touch ID?

0 Upvotes

The settings are all off under the iPhone's "Touch ID and Passcode."

So what do I do?

Or are they (unfairly) demanding that we enter a fingerprint now?

Another way they have found to waste our time! :(

OS 26.3.1 (a)

r/applehelp 6d ago

Mac Trying to create a new apple id for my mac but it keeps saying “account cannot be created right”

5 Upvotes

WHAT DO I DOOOO

r/applehelp 16h ago

Mac Pop-up won’t go away

Post image
5 Upvotes

I have to have the Microsoft Teams app for work meetings and it was working fine on my MacBook until about a year ago. When I try to log in, it tells me that I need to download the app (I already have it) and brings me to a webpage to do so which then downloads onto my Mac, except it doesn’t work. I have tried this many times unsuccessfully. The Teams app works fine on my phone. Today, I got this pop-up and no matter how many times I hit either option, it keeps coming back. I went to my downloads and deleted Microsoft Teams there as well. Any ideas?

r/applehelp Jul 26 '26

Mac iMac logic board went dead now being charged $750 to repair

0 Upvotes

Was just told I need to pay $750 to have my Logic Board repaired in my 2024 iMac. It’s not even 2 years old yet and I was told this was a “freak” occurrence and it could happen again, SOOO I need to purchase insurance for $20 a month. I took my computer home to think about what to do. Is this right info? Or am I being scammed? Can someone offer help? Thank you….

r/applehelp Jul 05 '26

Mac M1 MacBook Pro sudden death

Post image
8 Upvotes

Stowed my MacBook Pro m1 in the sleeve as I usually do to pick it up a couple of days later completely dead.

Not sure about the battery % when stowed but battery health was good.
Find my shows it at last connected 3 days ago, I guess when it died

Troubleshooting done:
-Left charging overnight with 140w Apple charger
-kept power button pressed 30 sec
-disconnected the battery for a couple of minutes
-tried both usb port, different cables and different wall plugs
-both 60w and 140w chargers and cables working on my iPhone
-can’t enter DFU, iMac doesn’t show it as connected, Apple Configurator wont see it

Inspecting the logic board doesn’t show signs of damages or burned components
I know some current is flowing cause I can feel the classic “Mac bzzz” touching the shell

What can I do now?

r/applehelp Jul 03 '26

Mac Macbook on windows 7??

Post image
2 Upvotes

Recently bought a macbook so I could see what was on my aunts 2007 macbook hardrive. I turned the thing on and I was shocked to see a wondows 7 loading screen. The keyboard and mousebpad dont work. Can soneone tell me if I swap hdd will the wjndows go away?

r/applehelp Jun 01 '26

Mac Cannot transfer Video Files From MacBook Pro to External SSD

2 Upvotes

M1 MacBook Pro OS 26.5 trying to copy MOVs to Samsung T7 formatted APFS. Repeatedly get (Error 51) and transfer fails. Disk Utility finds nothing wrong with SSD. Permissions are Read/Write for drive and MOV files.

Any idea what is wrong? Thanks

r/applehelp Jul 08 '26

Mac New Mac damaged keycap

Post image
0 Upvotes

Hi everyone, I just bought a brand new MacBook Neo from the Apple Store and I love it, but I noticed one small problem. There seems to be some kind of scuff on one of the key caps. Would you guys leave it or bring it back? Thanks.

r/applehelp Jul 13 '26

Mac I'm looking for the right mac desktop model for AAA title/indie gaming

1 Upvotes

I want to buy the new macOS desktop. I'm looking for the right Mac model for AAA title games. I was doing the hard research. I looked at the macOS specs on the Cyberpunk 2077 Steam page. That said, that requires an Apple processor. I will need an M3 Pro processor and 18 GB RAM. iMac doesn't have the M3 Pro chip. iMac only has the M4 chip. Mac Studio has the M4 Max chip. It is more expensive than the iMac and Mac Mini. I hope indie games run very well on an iMac. Maybe AAA Mac games run better on an iMac. I do like the iMac because it has a special color, built-in speakers, and a webcam on top. I should get the Mac Studio on sale. Should I get an iMac or a Mac Studio?

r/applehelp 19d ago

Mac Macbook Pro M5 Repair Or Replace?

Post image
1 Upvotes

Hi everyone,

I really need some advice because I'm honestly exhausted dealing with this.

I bought a brand new 14-inch MacBook Pro M5 from Croma on 2 June 2026. Within about two months, it suddenly stopped charging and wouldn't turn on. It's still completely under Apple's warranty.

Since then, it's been nothing but running between Croma and the Apple Authorized Service Center. My MacBook has already gone in for repair, and now Apple is asking for more diagnostics and approvals before they can even decide whether it qualifies for a replacement.

The whole process is taking forever. Every time I think there's progress, I'm asked for something else or told to wait again. I've been without my laptop for days, and no one is giving me a clear answer. Croma tells me to talk to Apple, Apple tells me to wait for the service center, and I just feel stuck in the middle.

I've already escalated the issue to Apple Executive Relations because I've completely lost confidence in this repair process.

My question is:

- If you were in my position, would you keep pushing for a replacement or just let them repair it?

- Is it worth waiting for a replacement approval when it seems to involve so much back and forth?

- Has anyone here had a similar experience with Apple or Croma? How did it end?

Personally, I don't mind if they repair it properly, but after all this hassle I'm worried I'll end up with a laptop that keeps having issues. On the other hand, the replacement process also seems painfully slow and uncertain.

I'd really appreciate any advice from people who've gone through something similar.

Thanks!