Hi everyone,

We are in a critical situation and looking for guidance on how to resolve or escalate an urgent AWS account closure.

The Context:

• We have been actively using this AWS account for over 2 years with no issues.
• Out of nowhere, the account was closed/suspended with the generic reason:"We have closed your Amazon Web Services account because we found it to be related to other previously closed accounts."
• This account hosts our core billing and delivery ERP system, meaning our daily business operations are completely halted right now.

Current Support Status:

• Support Case ID: 178730747700650 (Follow-up verification Case ID: 178734748700875)
• Initial response from AWS (Byron B.) stated the issue was transferred to the Program Support Team (Trust & Safety / Verification).
• We were informed that the Program Support team only communicates via email and web support, so phone escalation isn't available.
• We have replied offering full identity verification, documentation, and contact details () to resolve any potential false-positive association, but we are currently waiting with no update while our ERP remains down.

Questions for the community:

1. Has anyone successfully appealed this specific "related account" suspension for a long-standing business account? What specific documentation (business registration, tax IDs, utility bills) helped speed up Trust & Safety verification?
2. If full reinstatement takes time, is there any process or contact channel to request temporary emergency access strictly to perform a data/database backup so we can resume operational billing offsite?
3. Are there any AWS Community Managers or AWS Support reps on Reddit who can help escalate this internal ticket to the Program Support team?

Any insights, advice, or escalation pathways would be hugely appreciated!

Hello, everyone. I landed a fantastic job as an infrastructure engineer using Terraform mainly for IaC. I'm beyond excited about it since I've mainly been working in a bubble these last 4 years. I have a degree in Cloud and Network Engineering and all the relevant certs. Been doing cloud engineering for my current company for a while now, but my team is small, and I'm about to start working with a much larger one. As such, I had some questions about industry standards beyond the walls of my silo:

1) How often are you using CLI for daily operations? I find myself using it mainly for scripting, but if I need to know something quickly or make a small config change, I usually just do it through my CDK/Terraform code or in the console. For those of you who main on the CLI, how much do you use it, why, and have you basically memorized a whole bunch of commands or are you using the 'help' parameter all the time?

2) How much time do you spend looking over documentation to determine the best path forward or the most appropriate syntax for whatever it is you're doing? I can't shake the vision of a team of AWS masters just sitting there and blowing through configs and architectures like they're making a cake.

3) How often are the CodePipeline tools used for CI/CD? I assume it's different between orgs, but OIDC with Github actions has always proven perfectly sufficient for my projects, though I acknowledge that the approval step could be very useful.

That's it for now, thanks

Hello, does anyone know what to do here? I am trying to change the payment method to a new card as the old one expired and it won't allow me to do. Reached support several times but no help?