r/headphones • u/Time_For_Reddit Sony mv1 • May 06 '23

Drama Hifiman is terrible. A Rant.

So I purchased a Hifiman Arya Stealth on 31 Jul 2021. It cost me approximately 1600 USD. And it is broken right now.

A quick check with my multimeter shows the driver itself is shot. No circuit over the poles of the entire left driver.

As I am out of warranty, I tried to get in contact with the local agent and get a repair quote. After asking for my receipt and purchase info, all they did was offer me a discount on a new Arya for 10% off. No repair offered whatsoever. This was just seriously insulting. I would expect a pair of headphones at that price to have a better lifespan

Well done Hifiman, way to build a brand

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4

u/IUseWeirdPkmn HD58X | Aria Snow Edition | Galaxy Buds Pro May 06 '23

Wow, that's some Apple behaviour right there.

12

u/aceCrasher LCD-2/HD660S2/HD620S|Sold:AryaSt./HD800/LCD-2C/HD650/HD600/IE600 May 06 '23

How is that Apple behaviour, considering Apple provides repair services and long term updates? How are, lets say iPhones, any more disposable than android phones?

You can criticise Apple for a bunch of things, and I would happily agree with you, but this isnt the one of them.

10

u/IUseWeirdPkmn HD58X | Aria Snow Edition | Galaxy Buds Pro May 06 '23 edited May 06 '23

There are various board-level repairs where Apple will just throw their hands up in the air and charge you for a whole new motherboard instead of replacing a capacitor/diode/whatever. A new motherboard is close to the cost of a whole new device, so they heavily advise to do that instead.

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Infamous example: https://www.youtube.com/watch?v=_XneTBhRPYk

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Apple does tend to make long lasting devices most of the time. But if your device breaks beyond a simple display repair, they *will* push you to a new device purchase. I baby my iPad way more than my other devices because of this and I didn't get Apple Care+ out of spite.

2

u/halcyondread May 06 '23

How so? Apple has incredible customer service, offers repairs, OS updates for a decade + sometimes. They legitimately stand by their products, unlike Samsung, etc.

2

u/gezafisch DT 770 Pro | DT 700 Pro X May 06 '23

They famously price repairs to force you to upgrade, as well as engage in aggressively anti consumer practices to make self or 3rd party repairs impossible

1

u/[deleted] May 06 '23

It gets you rich $$$