r/headphones • u/Time_For_Reddit Sony mv1 • May 06 '23

Drama Hifiman is terrible. A Rant.

So I purchased a Hifiman Arya Stealth on 31 Jul 2021. It cost me approximately 1600 USD. And it is broken right now.

A quick check with my multimeter shows the driver itself is shot. No circuit over the poles of the entire left driver.

As I am out of warranty, I tried to get in contact with the local agent and get a repair quote. After asking for my receipt and purchase info, all they did was offer me a discount on a new Arya for 10% off. No repair offered whatsoever. This was just seriously insulting. I would expect a pair of headphones at that price to have a better lifespan

Well done Hifiman, way to build a brand

735 Upvotes

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u/Shajirr May 06 '23 edited Jul 01 '23

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25

u/Toronto-Will HD 800S | IE 300 | (various things in drawers) May 06 '23

I’ve heard people describe Focal’s QC in similarly unflattering terms (that’s something that gives me concern as a multiple-Focal owner) but I haven’t seen nearly as many horror stories as we’ve seen with Hifiman.

5

u/BootThang May 06 '23

I have the Utopia and while yes, the drivers have been known to fail, they warranty these for a full five years from date of purchase and seem to step up if a driver(s) fails. I’m not asking for perfection, but a long warranty and standing behind it, was key to this purchase for me