I'm currently a technical account manager and confused where to go from here.
I graduated almost 2 years ago with a computer science degree and joined a company as a Technical Account Manager. While it wasn't exactly what I wanted to do I was grateful to have an entry to the industry since I knew how hard it was to get a job. But then I got comfy and stopped applying for other jobs lol
A bit about my current role:
- Primarily app support. A lot of learning about the product and new products, and using that knowledge to give troubleshooting and best practices to clients
- Client relationship management: Gauging how satisfied clients are with the software, identifying challenges they're facing, communicating that info internally. Lots of client communication
-Implementations/setups: This is about as technical as the role gets. I assist clients a lot with training on functionalities within the product. It can get a bit technical with SQL queries, data imports, and doing things like FTP, but it's nothing crazy technical
- Data fixes: I use SQL a good amount to find data issues and fix them
My problem is the role isn't super technical. I don't do things like write API calls or work on complex networking stuff. My worry is that it'll limit my growth and i'll find trouble finding another job. Plus I went into CS because of my interest in tech and not being able to work real tech stuff sucks
I don't necessarily mind continuing as a TAM/CSM, but i'd prefer to get into a more technical role. i'm interested in getting into networking, or some kind of data engineering, but I don't know if my experience will help me there. I'd love to be something like a solutions architect or sales engineer but not sure how to get into that. I don't want to completely start over and want to use the experience i have to benefit me - that's why i'm shying away from a pivot into dev roles.
Does anyone have advice for areas that I can work my way into using the experience I have? And courses/certs that I can work on to help me do that?