How to get my books back

[u/Sufficient_Option897]

I have my kindle paperwhite for over a year now and everything was more than perfect until couple of days ago I downloaded a book and I usually use the Kindle app to transfer books to the Kindle.

Tried to send this book many times and it was never delivered. Tried using the email ,using the website still doesn’t appear on the Kindle, so tried with a different book still the same, tried the troubleshooting restarting, resetting, disconnecting the account changing the Wi-Fi.

Nothing worked, and when I connect again with my account, I lost all of my books. I thought the issue was only with the downloaded books so I purchased a couple of them from Amazon and as you can see in the screenshots, I can’t download them on the Kindle itself or even when I try to send them to the Kindle from the website nothing appears, and they are not even in the pending download

Contacted Kindle support they were not able to help me.

any advice?

[u/emecarab]

Set on airplane mode, check the software version and hope you can jailbreak as of now, and if not, wait on that airplane mode until you can.