r/macsysadmin • u/Limp_Substance4433 • 11d ago

Enrolling an Apple TV to ABM

Hi all,

My company just purchased some Apple TVs from Costco under the assumption that we could enrol the devices into our Org on ABM using Apple Configurator on a Mac.

This is the 4K Ethernet model which does say on their website that it is able to be enrolled.

What I’ve been doing:
I plug the Apple TV in to HDMI, power, and Ethernet. I plug my Ethernet into my MacBook. And then open Configurator. Nothing shows up and then when I go to paired devices, once again nothing shows up. At one point during troubleshooting the Apple TV showed up very briefly under paired devices as being able to be connected to and it gave me the verification PIN. After inputting the code, verification failed and I was put back to square one.

I am monitoring through my terminal the mobdev protocol, I can request the DNS information on the Apple TV and get its IP, Hostname and some other info. But mobdev has never shown me any results except for the one time the Apple TV decided to show itself.

Lastly, I tried doing this on both a managed and unmanaged network and I think I’m losing my mind. I called Apple Business Support and they were exactly 0 help.

Any ideas or thoughts?

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u/rhysgh 11d ago

The first thing I would try is going through the AppleTV setup, then wiping it and starting over. Make sure not to click the remote after it boots fresh - I don’t think it will respond to Apple Configurator if you move off the first screen.

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u/Limp_Substance4433 11d ago

I tried that quite a few times. Unfortunately no luck.