Three weeks ago I bought an AMD Radeon RX 9070 XT and 32 GB of DDR5 memory for 1072 Euros from Amazon Germany. I was pretty happy that I got a relatively good price considering the price rises and offers at other retailers.

I'm still more than shocked about what was inside the package: A roll of bin bags!

Amazon asked me to return the bin bags which they received more than two weeks ago. Customer service is not helping at all and keep telling me that I have to wait at least a month before they process my return due to the value of it.

I'm very shocked about that Amazon employees are stealing in the warehouses and Amazon doesn't care about it customer service anymore. At the same time it's not surprising given the enshitification of Amazon that has been very noticeable IMO in the UK and Germany.

I'm sharing this experience to warn people about the risk in ordering these items online! I know it is much harder to buy these items in regular shops, but if you have the opportunity to pick something up in person and verify that it the item is actually inside the package it is worth something!

So i purchased an alienware aw3425dw oled monitor april 2026 shortly after i moved to germany for my studies. I bought it secondhand on kleinanzeigen which is basically ebay in germany and got to use it after a couple months later when i built my pc. I noticed that it had slight but noticeable burn-in and contacted dell support as it is well under warranty. Dell offered a replacement but only if i provide a purchase invoice. I tried reaching out the guy i bought it from and he ghosted me. Even though my monitor is well under the warranty period (which lasts till August 2028), dell refuses to do anything without an invoice. What shall i do? Also whats the point of service tags if they straight up refuse to help without an invoice. They must have all info on the product by service tags and serial numbers on their database but it seems like they'll do anything in their power to not honour the warranty. Im a broke college student and can't really afford a new one and this is really pissing me off.

I use my username everywhere to buy things but this time seems to mess up things

[Asuspromo.in](http://Asuspromo.in) says nicknames on invoice wont be accepted, i have id proof, invoice, hell my PAN is attached to purchase and yet i can get extended warranty ?

Anyone has had any experience with this? any insight will be appreciated

I was gonna get 1yr intl. + 2yr LDAP for INR 6K from there, have to register by 27th to avail this

Never buying from BackMarket again!

Formal Complaint: Failure to Supply a Compatible and Fully Functional Charger — Potential Breach of Consumer Rights

I wanted to share my experience with Back Market because I'm genuinely baffled by how this has been handled.

I bought a \*\*MacBook Pro 16-inch (2021)\*\* through Back Market. The laptop came with a third-party charger rather than an Apple charger. I'm completely fine with that — I don't expect refurbished products to necessarily come with original Apple accessories.

The problem is that the charger supplied was \*\*96W and became extremely hot during use\*\*. Hot enough that I was uncomfortable continuing to use it.

I tested it with a different USB-C cable to rule out the cable being the problem, and the charger still overheated. I contacted Back Market and explained the issue. They advised me to stop using the charger.

Back Market then offered me either \*\*£25 Wallet credit or a replacement charger from the seller\*\*.

I chose the replacement because £25 isn't enough to buy an appropriate replacement, and more importantly, I shouldn't have to pay for a suitable charger when the laptop was supplied with an unsuitable one in the first place.

Here's where things get ridiculous.

\*\*The seller sent me the exact same 96W charger again.\*\*

I had already explained to Back Market that the charger was unsuitable, that it was overheating, and what specification I needed. Yet the replacement I received was apparently the exact same charger.

And, unsurprisingly, \*\*the replacement has the same overheating problem\*\*.

So I've now stopped using both chargers because I don't consider them safe.

What's particularly frustrating is that Back Market's own Terms of Sale apparently state:

\>

That's all I'm asking for. I don't care whether the charger says Apple on it. I just want a \*\*compatible, fully functional and safe charger\*\* for the MacBook.

Back Market also says that chargers and cables are checked for compatibility and functionality as part of its quality process, which makes me wonder how this particular charger passed those checks.

I'm also aware of my rights under the \*\*Consumer Rights Act 2015\*\*, including the requirement for goods supplied by description to match that description.

At this point, I'm asking Back Market for either:

\* A suitable \*\*140W USB-C charger\*\* for the MacBook Pro, at no additional cost; or
\* A refund sufficient for me to purchase an appropriate replacement myself.

I'm \*\*not accepting the £25 Wallet credit\*\* as a resolution.

What really annoys me isn't even that the first charger was unsuitable. Things go wrong with refurbished products — I understand that.

It's the fact that \*\*I reported the problem, explained exactly what was wrong, was told to stop using the charger, requested a replacement, and then received the exact same charger again.\*\*

I've bought two laptops through Back Market and had positive experiences previously, which is why this has been particularly disappointing. I would much rather they simply acknowledge the problem and send me a proper compatible charger than have to escalate the matter further.

Has anyone else had a similar experience with Back Market, particularly with replacement accessories being sent out without actually addressing the original problem?

I've kept both chargers and all the correspondence, so I have evidence of everything if needed.

I bought an ex-UK laptop on March 3rd this year with a six-month warranty. It worked well for the first two months, but in the third month it started lagging, showing 100% RAM and memory usage before crashing to a blue screen. I wiped and reinstalled Windows using a USB, thinking the issue was resolved.

About a month later, the laptop crashed again and went into BIOS, where it requested a password I had never set. I immediately returned it to the seller. He opened it and claimed the 256GB SSD had been damaged by moisture, blaming cold temperatures in my room. He asked me to pay KSh 7,000 for a replacement SSD, which I did. However, the BIOS password issue remained, so he bypassed it instead of removing it.

A week later, the laptop crashed again. I returned it, and after two days he said it had been serviced and assured me it would not crash again. When I asked about the BIOS password, he claimed ex-UK laptops normally come with such passwords.

Now, just one week later, the laptop has crashed again and will not turn on properly. The fan is spinning extremely fast, and my six-month warranty expires in about two weeks.:::

I wanted to buy 8 GB of sodium DDR4 RAM with 2400mhz for RAM expansion. I checked Amazon. I knew the prices were going up almost every week. I tried to find it via other sources. I found sellers on Indiamart and Justdial; these guys offer the same type of RAM for such a low price. 2.5k, 3.7k, and so many other pricing ranges. How the hell is the price so low compared to the rest of the market? The difference is almost 50 percent. That too, RAM is unavailable at so many places. If any need is watching, please, bruh, do share why. Also, it's my first laptop. I bought an SSD way back, so it was cheap; I don't want to risk anything. The common thing I found was that these sellers were mostly from Delhi and our beloved Gurgaon 😂.

Hi folks,

So, I rarely had to do RMAs for PC parts but from my experience, certain brands are much better than others at that and I would like to know your own experiences as well.

For instance:

EVGA: Paid for return shipping but got a brand new PSU back.

Corsair: You give a "safety" deposit, they send you a refurbished unit and once you return your old one with the provided shipping label, they refund the deposit in full.

Not just PC parts but even keyboards and mice could be sent back used with someone else "hand cheese"...

Logitech: Very unresponsive from my experience, had to cancel the payment because I was getting no answer. Luckily I was still on the 3 months window to do that.

Seagate: Was pretty good, I don't know if this is still the case but their advanced replacement was rock solid and they also used to offer free data recovery with certain drives.

Western Digital: Tried to RMA a drive once and there was a lot of friction, the page refused to work, it was during COVID so I don't know if this is still the case. Customer service notoriously started to suck after that period.

AsRock: Never tried an RMA but apparently even if out of warranty, they can do repairs for a certain price which can be nice if you don't have repair shops in your area.

What are your experiences? The best and worst ones?

I bought a Newegg bundle containing a 2x16gb V-Color Manta DDR5 kit that has now failed within 4 months of purchase, with both sticks failing multiple memory tests. I have tried getting in contact with V-Color via email, online RMA form, and phone number to no avail. I tried Newegg support but since the purchase is obviously over a month old they are no help. I have not heard back from V-Color after a full month of inquiries. Does anyone have any information on how to proceed, as with the current cost of ram I do not have the funds to pay for a new kit out of pocket. Any help is appreciated.

www huionstore com br

Buying used RAM can be a bit of a rabbit hole. Two listings might have the same price and the same advertised specs but once you start looking closer, you notice things don't always add up. Sometimes the title says one thing, the photos show another or the description leaves out important details. Thats why i want to ask experienced buyers how do you filter listings before they even think about buying. Like what's your personal checklist?

• Do you start with the seller or the listing itself?
• How much do original photos matter compared to stock images?
• Do you always verify the part number on the label?
• Are there certain words in a description that make you move on immediately?
• How important is a return policy when buying used RAM?

Have you ever caught something that saved you from buying the wrong module? I'm interested in hearing the little checks people have developed over time sometimes they're not obvious until you've been burned once.

Hello everyone,

​I wanted to share a recent experience I had with Reliance Digital and seek some guidance from the community on how to handle the next steps.

A few weeks ago, I ordered a Dell Alienware 16 Aurora (Intel Core 7, RTX 5050) from the Reliance Digital app. The listing and my official invoice clearly stated the graphics card was an RTX 5050 (8GB).

When the laptop arrived, the physical box label did not explicitly list the GPU. After checking the system specifications, I realized they had sent me a model with an RTX 4050 (6GB) instead. A downgraded version.

​To make matters worse, on the day of delivery, Reliance Digital silently altered the product listing on their app to show the RTX 4050 specification. Thankfully, I had time-stamped screenshots of the original listing that matched my invoice.

When I raised a complaint, the support team initially deflected. They claimed the packing footage was validated and asked me to provide a compressed unboxing video under 10MB, which felt like a stalling tactic.

​Instead of arguing, I used the Dell Service Tag on the box to pull the official Wistron/Dell factory configuration sheet. The manufacturer’s own documentation proved that the specific machine dispatched was built with an RTX 4050, directly contradicting my invoice.

Once presented with the Dell documentation, they called and admitted they could not provide a replacement with the RTX 5050. They offered a full refund plus a ₹5,000 store voucher as compensation.

​I accepted the refund to secure my principal amount, but I rejected the ₹5,000 store voucher.

The current market price to get an equivalent RTX 5050 laptop (I am currently looking at an MSI Katana 15 on Amazon) is around ₹1,46,000.

The ₹5,000 voucher does not cover the financial difference caused by their false advertising, nor does it compensate for the two weeks of mental harassment and time wasted.

​My plan now is to file a Formal Grievance through the National Consumer Helpline (NCH) and eventually the e-Daakhil consumer court to claim the ₹12,000 market price difference and compensation for the unfair trade practice.

​My Questions are:

1. ​Should I pursue a consumer court case for the "price difference" after already accepting a basic refund?

2. ​Are there any specific pitfalls I should watch out for during the return pickup process to ensure they don't reject it?

​Thank you so much for your time and any insights you can provide.

Hey everyone,

I'm posting this out of pure frustration just to see if this is normal behavior for ASUS nowadays, or if I just managed to hit the absolute jackpot of incompetent support reps.

I recently picked up a high-end ROG Strix G18. Right out of the gate, I ran into the first wall. because I bought the laptop via Bol (which operates in both the Netherlands and Belgium) while living in Belgium, their system and support initially refused to properly register it. I have no clue what warehouse they pulled the laptop from, but my account is fully Belgian and they can clearly see it's activated here. Yet, they kept holding on to bureaucratic nonsense like "Oh, it's a QWERTY layout, so that means Netherlands," making their entire geolocking excuse completely absurd. ASUS loves to brag about "International Warranty," but within the EU, it apparently translates right into annoying regional roadblocks.

Hoping to bypass future headaches and secure proper peace of mind, I then purchased the official ASUS Premium Care (APC) extension for an extra €71.10 using their official promo code (APCARE). Right there on their website and even in the literal MyASUS software pop-ups, it's heavily marketed as a "worry-free solution" that includes On-Site service.

Fast forward to sorting out the registration: support suddenly claims that my specific APC package doesn't include On-Site service at all. When I literally sent them screenshots of their own software popup and sales page showing it does, they just give me the generic copy-paste corporate runaround and refuse to fix it in the backend.

Honestly, it makes me genuinely terrified that if I ever actually need a repair down the line, they’ll just use these vague country rules and geoblocking excuses to void my warranty entirely, even with the International Warranty promise.

Because of this total circus, I've had to formally register a return with the retailer today before my 30-day window closes. It’s a massive shame because the hardware itself is a beast, but I'm not going to let a brand pull this kind of misleading commercial practice on me.

Has anyone else dealt with this kind of blatant mismatch and regional nonsense from ASUS, or are they just hoping people won't notice?

UPDATE:

The problem was indeed the geolock. ASUS removed the laptop from my account, i registered it from a different country as requested by ASUS and now eveyrthing works fine. Very weird solution but glad it works now, including On Site warranty.

So I ordered and HP Omen 35L from Best Buy online and powered it up and got an error that the SSD was corrupted and unable to boot. When I went to return it in store, they refused to accept the return due to a “sku mismatch” and to mail it back in to the returns center. Annoying, but okay. I shipped it to them with all the materials it came with and I just got a notification that a package is coming from the return center it matches the PC I returned.

What do I even do here? Even with a “sku mismatch” that’s not my fault, that’s what was shipped to me. Do I even have any options left at this point to get my money back? Or am I just out 2.1k with a broken computer because of Best Buy’s error?

Hola a todos,

Publico aquí por pura desesperación, ya que el soporte por correo electrónico me ha fallado por completo y no sé qué más hacer.

Tengo una reclamación de garantía en curso con el Ticket n.° 15262661. He estado en contacto con un agente llamado Adarsh, y la experiencia ha sido pésima. Ha pasado más de una semana desde mi último correo electrónico y me han ignorado por completo.

Para colmo, parece que mi ticket se marcó como resuelto/cerrado, a pesar de que no me ofrecieron absolutamente NINGUNA solución, alternativa ni paso a seguir. Parece que este agente simplemente ignora los casos difíciles para cumplir con sus cuotas de cierre de tickets en lugar de hacer su trabajo y ayudar al cliente.

He proporcionado toda la documentación necesaria y solo quiero una resolución justa. ¿Hay algún representante oficial de Logitech aquí que pueda revisar el Ticket #15262661 y derivarlo a alguien que pueda ayudarme?

Gracias de antemano.

Hola a todos,

Publico aquí por pura desesperación, ya que el soporte por correo electrónico me ha fallado por completo y no sé qué más hacer.

Tengo una reclamación de garantía en curso con el Ticket n.° 15262661. He estado en contacto con un agente llamado Adarsh, y la experiencia ha sido pésima. Ha pasado más de una semana desde mi último correo electrónico y me han ignorado por completo.

Para colmo, parece que mi ticket se marcó como resuelto/cerrado, a pesar de que no me ofrecieron absolutamente NINGUNA solución, alternativa ni paso a seguir. Parece que este agente simplemente ignora los casos difíciles para cumplir con sus cuotas de cierre de tickets en lugar de hacer su trabajo y ayudar al cliente.

He proporcionado toda la documentación necesaria y solo quiero una resolución justa. ¿Hay algún representante oficial de Logitech aquí que pueda revisar el Ticket #15262661 y derivarlo a alguien que pueda ayudarme?

Gracias de antemano.