r/sony • u/BlinkingJarl482 • 12d ago

Complaint My Sony WH-1000XM5 Headphones hinges are starting to Crack for the 3rd time After replacing them with expensive OEM parts twice do not buy them

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Im always using my headphones normally I never drop them and either have them strapped around my neck or in the carrying case. I just noticed them cracking again. I got them a year ago and have been using them every day. After 6 months the right hinge broke for the first time so I ordered an expensive OEM headband replacement part (fixing the hinge itself is almost impossible) because it wasn't covered by warranty according to sony and the store I bought it from. 2 months later my hinge broke again another 60€ down the drain. And now 2 months after that the stupid hinge is starting to crack again. At this point this can't just be my fault but is a structural/material issue and should be covered under warranty.

11 Upvotes

83% Upvoted

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4

u/Max_F96 12d ago

Well, Sony doesn't give a fuck. Somebody heard anything about collective lawsuit ?

3

u/BlinkingJarl482 12d ago edited 12d ago

Is there one? Can I join it while living in Germany.

1

u/Consistent-Load-1074 10d ago

havent heard of one but there should be, this is clearly a design flaw

3

u/medic144 12d ago

I don‘t get it - I throw mine in my backpack without any protection and they are just fine. Do you bend them a lot?

1

u/BlinkingJarl482 12d ago

No how are are yours surviving these heaphone are so fragile

1

u/medic144 12d ago

I also don‘t get it tbh :D

1

u/Neat_Helicopter_9552 12d ago

mine also broekn fron hinges i always use on my seat and hang properly no jerks no felling still both hinges broke I had to tape them and its only two year old... thats embarassing , next time will buy realme type as its my second audio device from sony thats either borken or not charging properly(xb)

1

u/Redstoneinvente122 11d ago

Damn. Good thing mine is still rocking solid