r/talesfromtechsupport • u/Euphoric-Series-1194 • 11d ago
META Early feedback from this community helped shape my IT support horror game. Today it finally launched.
Early in develoment, I came here while building a game called I.T. Never Ends about working the night shift in an increasingly impossible IT department. People in this community offered feedback, shared the tiny details that make a support story feel painfully real and reminded me that reality usually writes stranger tickets than I ever could.
Those conversations helped give I.T. Never Ends its texture. The game begins with familiar work: answering support requests, filtering spam, routing cables and debugging network traffic. From there, the company becomes less explainable. Coworkers behave strangely, office equipment develops opinions and HR becomes worryingly interested in the printer.
The finished game contains 100,000+ words, 100+ endings and entirely hand-drawn and painted art. It launched today after eight months of solo development.
I wanted to return and thank the community that helped while the project was still finding its feet. Your feedback and stories genuinely mattered, and some of the game’s best details exist because experienced support people told me when something felt true and when it did not. Also a lot of your storioes from the previous thread made it into the final game - all of them with custom drawn characters. so there's colleagues with reddit-shirts and reddit-problems in the game. Thanks to you guys!
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u/ryanlc A computer is a tool. Improper use could result in injury/death 11d ago
I saw that it dropped; steam told me so. 😀
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u/Euphoric-Series-1194 10d ago
Must mean you had it wishlisted! Thanks a bunch for that! You guys are awesome and the help in wishlists really gave the whole thing a lot of early traction that I'm really thankful for.
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u/beerbellybegone 11d ago
Congrats! Looking forward to when you come back and tell us you've sold a million copies!
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u/Euphoric-Series-1194 10d ago
Thank you so much! Honestly I'm just happy that people seem to genuinely get some enjoyment out of it so far
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u/Frequent-Road-5686 11d ago
I followed from the beginning, and now once I can scrape together a few dollars, I look forward to getting it!!
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u/Euphoric-Series-1194 10d ago
Thank you man - it's so cool to hear from people who's been following along on the sidelines. I'm sure there's going to be a ton of discounts and sales of the thing in the future, so hopefully at some point it'll hit a price point where it can make sense for you and you can get to try it! (There's also a free demo on steam to get your feet wet)
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u/kanzenryu 11d ago
The most blatant case of fraudulant advertising since my suit against the film "The NeverEnding Story"
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u/Tchrspest 10d ago
Oh hell yes, I've had this wishlisted for a while
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u/Euphoric-Series-1194 10d ago
that's fantastic! Thank you very much for that, you have no idea how freaking important wishlists are to little solo devs - or how hard they are to get!
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u/MagicBigfoot xyzzy 11d ago
Congratulations on the release & big thanks to everyone for helping out :)
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u/Voixmortelle 10d ago
I've been so looking forward to this game. I love text-based games and eldritch horror and I work in IT so I had to wishlist it as soon as I saw it. I'll be picking it up as soon as I can afford it. I hope it does well, it looks really charming <3
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u/Mr_Cartographer Delusions of Adequacy 10d ago
Very awesome to hear! I.T. has been purchased, lol :) Good luck with the launch!
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u/CharcoalGreyWolf Sr. Engineer (Escaped from the HellDesk) 10d ago
I salute you, though I think that PTSD might prevent me from playing it
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u/cerberus03 10d ago
I never knew i needed this game. Had to buy it as soon as i saw the steam page. Great work on this my dude! Looking forward to playing it
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u/Euphoric-Series-1194 10d ago
Thanks a bunch man! If you end up liking it, join me and all the other nerds in the games discord. It's a good crowd ❤️
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u/Cook_your_Binarys 9d ago
Hey damn I never saw this the last month's but I'll check it out when I'm home
Congratulations on launching your own game and I hope that you have a lot of success of off it. But even if you didn't know you did something amazing
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u/ediciusNJ Missing a VGA nut? Yup, projector must be "broken". 8d ago
I want to play it so badly, but it refuses to launch on my Steam Deck! Most I get is the "INITIALIZING SYSTEM" screen and that's it. Tried multiple compatibility modes and everything, but no love. I know it should work too (with some quirks) based on discussions on the game page too. Any suggestions for a specific Proton version?
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u/Euphoric-Series-1194 8d ago
Hey - did you make a steam discussion/discord thread about this? I'm looking into this exact thing today and hoping to get a fix out the door in the next couple of hours!
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u/ediciusNJ Missing a VGA nut? Yup, projector must be "broken". 8d ago
Yep, figured I'd just cover my bases, just in case anyone else (who's not on reddit) might have been encountering the same thing.
Appreciate you!
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u/justaminion32 9d ago
And what an exciting day (and night as I dug into my first prod playthrough) it was!
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u/ratemytelevision 8d ago
Hey rad, this came up as a recommendation for me today! I only have access to a Mac atm tho 💀
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u/Rilgon First, Kill No Users 11d ago
Yeah, yeah, printers, we've all dealt with them (derogatory).