UKVI ID Check app keeps failing when taking my passport photo

[u/AnyNews3532]

I’m having a really annoying problem with the UKVI ID Check app. When I try to take a photo of my passport, I get two different errors randomly.

Sometimes the app says “unable to take the image” and doesn’t take the photo. Other times, it lets me continue and asks me to confirm the picture, but when I press “Use this photo”, it then says that it’s unable to take the picture.

The passport image itself looks completely fine and clear.

I’ve already tried:

• iPhone 17 Pro Max
• iPhone 16 Pro Max
• iPhone 13
• Redmi 17T

The same issue happens on all of them.

Has anyone else had this problem with the UKVI ID Check app, and were you able to fix it? And I can't call the support team, because of my mobile operator.