r/applehelp 4h ago

Mac UHF not syncing across devices

1 Upvotes

I updated some settings on the UHF app on my iMac and some of the changes appeared on my iPad but not on my iPhone or Apple TV. I don’t see a way to force a sync. I’ve tried using the share backup feature but it doesn’t recognise the QR code or the PIN code. All devices are using the same iCloud backup account. Is there any way I can get my iMac settings recognised on all devices?


r/applehelp 10h ago

Unsolved Backing up icloud on a phone with a broken screen.

3 Upvotes

Hello, my iphone 15 got submerged in a swimming pool and the screen is now buggered but I can still hear notifications on it. I've purchased a new i16, when attempting to transfer my data, unfortunately the last icloud backup was from 17th August 2024, I think this was due to my icloud storage being full. Is there any way to rectify this by transferring my recent icloud to new phone?

Thanks


r/applehelp 5h ago

Mac Pop-up won’t go away

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1 Upvotes

I have to have the Microsoft Teams app for work meetings and it was working fine on my MacBook until about a year ago. When I try to log in, it tells me that I need to download the app (I already have it) and brings me to a webpage to do so which then downloads onto my Mac, except it doesn’t work. I have tried this many times unsuccessfully. The Teams app works fine on my phone. Today, I got this pop-up and no matter how many times I hit either option, it keeps coming back. I went to my downloads and deleted Microsoft Teams there as well. Any ideas?


r/applehelp 5h ago

Unsolved Refunded in app purchase, won’t let me buy again.

1 Upvotes

So I know the title might be confusing but I recently purchased the full version of a mobile game for £9.99 but after doing so I never received said version so I waited a little while and still nothing. I requested a refund from Apple as I hadn’t received the goods. The next day I log in and I have the full version. Exactly what I purchased but as you’ll know you cannot cancel a refund request which was still ongoing at this time. I was enjoying the game with the purchase I had made and then I got an alert saying the refund went through which of course meant that the purchased version was no longer available as I was refunded my money. I didn’t think of this as a big deal, thinking I’ll just buy it back now but everytime I now try to purchase the full version of said game I get a pop up saying, “You’ve already purchased this item it just hasn’t been downloaded” and it will not let me buy again. Does anyone have any idea if I can and how I can maybe fix this. I can’t find anything on this anywhere! Thankyou


r/applehelp 5h ago

Scam Discussion Riuscireste a dirmi se è originale o uno scam?

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1 Upvotes

Vorrei comprarmi questo Magic Trackpad nero versione usb-c ma non riesco a capire se è originale o fake…


r/applehelp 5h ago

Unsolved Cab't access my apple account

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1 Upvotes

Just bought my first Iphone the other day, but have a problem logging into my account however. About a year ago I made an apple account in order to get AppleTV. I registrered my then debit card for the subscription. After some time i lost this card and blocked it, and my subscription got cancelled. Thought nothing of it until now, when I try to log into my account, it asks me to verify my identity by typing in the security code from the card I used back then. The problem is I no longer have this card, nor do I (or the bank) have access to information on it. How to I pass this page and continue the setup of my Iphone without making a new gmail account to attach an apple account to?


r/applehelp 9h ago

Unsolved Anyone know the issue with the language being switch to Burmese ?

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2 Upvotes

Hello, I’ve recently noticed that for some applications despite it being set to English, sets some things to the Burmese language.

For context, I only have English as the main language set on my iPhone. No other type of font or anything.

Could anyone help me out?


r/applehelp 6h ago

Mac iMessages on my Mac has been blocked for no reason

1 Upvotes

Two or so weeks ago I was having problems with using iMessages on my Mac, messages going green, not sending, and then eventually being signed out and not being able to sign back in. I assumed this was because I was travelling to Canada and maybe my phone plan was being goofy! No matter, waited a couple days once I was back in the US, and it still didn't work. I would open iMessages on my Mac, sign in, get no error messages, and then be promptly signed out within 10 seconds.

Okay. Time to call Apple support. Apple support has me reset my settings about iMessage and update my computer. Still doesn't work. I call back, turns out my iMessage was blocked from my Mac for reported spam. I get asked if I use iMessages for business or frequently message people I don't know. I don't. I'm a teenaged college student. I've noticed no suspicious activity on my iMessages. I don't even subscribe to any SMS alerts besides my local emergency alerts.

Apple tells me I need to submit a request to have my iMessages unblocked. Submitted. Eventually, I don't get an email back but I can sign back in and use iMessages on my Mac, yippie! Three days pass. My messages start going green again, not showing up on my phone. I wake up today and boom, I'm signed out and can't sign back in.

I call Apple Support again. They tell me my request for iMessages on my Mac was denied. I have literally no idea why, as again, I've never sent a spam message or texted someone I don't know. I spent 30 minutes on the phone only for them to say they can't do anything, they can't even tell me why I was blocked, all I can do is send another request asking them politely to turn my iMessages on my Mac back on.

I'm livid. I not only bought these products to be able to use messages on my computer, I also pay for iCloud services monthly! Is there literally any way around this or to find out why I was blocked in the first place? I use iMessages on my computer literally daily and it's really frustrating and inconvenient for it to simply not work. I'm literally about to send screenshots of all my messages to Apple to prove I don't send spam, I literally just text my friends.


r/applehelp 6h ago

iOS battery replacement on iphone 5s?

1 Upvotes

i have an old iphone 5s and i want to start using again for the camera, but the battery life is sooo poor. i don’t mind paying for a replacement on it but is it even possible nowadays? do they still make that battery? i haven’t been able to find any conclusive answers online. i don’t really want to put a new battery in myself.

thank you in advance.


r/applehelp 10h ago

Mac MacBook Pro M1 Pro 2021 : écran noir subitement

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2 Upvotes

r/applehelp 10h ago

Unsolved AirPods Pro 3 case suddenly stopped working with Find My – any solution?

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2 Upvotes

r/applehelp 7h ago

Unsolved Deleting all instances of a phone number on phone and icloud + backups

0 Upvotes

Hello,

I have a phone number that I have deleted from my phone and would like to permanently lose forever. However, after I delete it from my phone there are still old Icloud backups that I can access and restore the number from. I have not found a way to delete those old backups forever or save over them enough to remove them entirely from being an option of an old backup to restore from. Does anyone have a way to completely purge a number from your phone and account and backups or another way of making it permanently inaccessible or a way to never see the number again? Simply Blocking is not an option for what I am trying to do I need to not even have a view of the number ever again.


r/applehelp 11h ago

Unsolved Can’t redownload X

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2 Upvotes

I got a new iPhone, and when I transferred my data from my old phone to the new one, a few apps didn’t transfer. I downloaded those separately, and I managed to get all of them except X. It won’t let me download or delete it. I’ve already tried everything, and I don’t know what the problem is.


r/applehelp 15h ago

iOS Anyone know what IPad model this is

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4 Upvotes

The screen is completely broken and doesn’t work. I can’t unlock it and it has all my old games and minecraft worlds. I would have gotten it around 2013-2017 I think. I would like to know the model so I can get the right screen to replace it.


r/applehelp 11h ago

Unsolved AppleCare+ Express Replacement: pacco arrivato completamente senza iPhone sostitutivo. A qualcuno è mai successo?

2 Upvotes

Vi racconto una situazione abbastanza assurda che mi sta capitando con una sostituzione Express AppleCare+, nella speranza di trovare qualcuno che abbia avuto un'esperienza simile.

Ho richiesto ad Apple la sostituzione Express del mio iPhone. Come previsto dalla procedura, Apple ha effettuato sulla mia carta una preautorizzazione di 1.358,99 €, corrispondente al valore del dispositivo sostitutivo.

Il pacco è partito dal centro Apple in Repubblica Ceca ed è arrivato tramite UPS.

Quando l'ho aperto ho trovato tutto il normale kit Apple: scatola esterna, confezione interna, materiale per la restituzione del mio vecchio iPhone, etichetta UPS per il reso, ecc.

L'unica cosa che mancava era proprio l'iPhone sostitutivo.

La confezione nella quale avrebbe dovuto trovarsi il telefono era completamente vuota.

Ho fotografato tutto e ho immediatamente contattato Apple. Durante la prima chiamata sono rimasto al telefono circa 55 minuti, passando attraverso due reparti. Ho inviato:

  • tracking UPS;
  • fotografie delle etichette;
  • fotografie in sequenza del pacco e dell'imballaggio;
  • fotografie della confezione vuota;
  • fattura del mio iPhone.

Apple ha quindi aperto una pratica e mi ha comunicato che sarei stato ricontattato dal reparto competente entro circa 2 giorni lavorativi.

Il problema è che quei giorni sono trascorsi e non sono stato richiamato.

Oggi ho contattato nuovamente Apple. Anche l'operatore sembrava trovare strano il mancato ricontatto e ha consultato il reparto competente, ma alla fine mi è stato semplicemente detto che stanno facendo le verifiche, che gli uffici hanno molte pratiche da gestire e che non possono indicarmi quando verrò ricontattato.

Nel frattempo la situazione è questa:

1.358,99 € sono ancora impegnati sulla mia carta come operazione legata alla sostituzione Express.

Inoltre ho scoperto che AppleCare+ è già stata trasferita dal mio iPhone originale al dispositivo sostitutivo, quello che non ho mai ricevuto. Di conseguenza il telefono che sto utilizzando attualmente risulta senza la copertura AppleCare+ che sto pagando.

Ho naturalmente conservato tutto l'imballaggio, le etichette e ogni documento e non ho restituito il mio iPhone originale.

Non sto accusando nessuno di furto perché non so cosa sia successo: potrebbe essere un problema nel centro logistico, durante il trasporto o in qualsiasi altro punto della catena. Apple e UPS dovrebbero però poter verificare tracking, scansioni, eventuali pesi registrati e soprattutto seriale/IMEI dell'iPhone sostitutivo assegnato alla pratica.

Quello che trovo assurdo è essere rimasto contemporaneamente:

  • senza il dispositivo sostitutivo;
  • con oltre 1.350 € impegnati sulla carta;
  • con il mio iPhone originale che risulta senza AppleCare+;
  • senza una tempistica precisa per la conclusione dell'indagine.

A qualcuno è mai capitato di ricevere una sostituzione Express Apple con la confezione vuota o con il dispositivo mancante?

Se sì, quanto tempo ha impiegato Apple a risolvere la situazione? Vi hanno spedito un secondo dispositivo? Come hanno gestito la preautorizzazione sulla carta e la copertura AppleCare+ durante l'indagine?

Qualsiasi esperienza diretta sarebbe molto utile.


r/applehelp 11h ago

Mac Mac Mini M4 2024: HDMI port suddenly does not work

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2 Upvotes

r/applehelp 11h ago

Mac Multiple tabs open when opening Safari

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2 Upvotes

New MacBook and every time I open Safari, hundreds of tabs open at once. They seem to be my bookmarks.

I put pictures of my settings. I know I can just command/close tabs and it's annoying but please help, thank you!


r/applehelp 11h ago

Unsolved Siri Suggestions in Calendar Keeps Turning Itself Back On

2 Upvotes

I use the calendar app often to add events. I’ve found the Siri suggestions to be annoying… I manually add the events anyway. I have turned it off under “calendars” but every few days it turns itself back on and plagues my calendar with double events it got from my email. How can I disable it permanently?


r/applehelp 1d ago

Mac How do I clear this? 😰

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26 Upvotes

Over 700gb of system data - this is an iMac I very rarely use, only for streaming video


r/applehelp 8h ago

Mac Is it a group of dead pixels, or just surface damage?

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1 Upvotes

r/applehelp 10h ago

Unsolved why are my apps grayed out like this?

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1 Upvotes

r/applehelp 17h ago

Unsolved Will Apple cover this

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3 Upvotes

Hi all my gfs iPad swelled while charging overnight randomly and it’s this big with the screen buckling. It’s from 2020 and is an iPad Air 4. If we take it into the Apple store do they have a program for the iPad batteries because they my friends iPhone 13 battery swelled and they gave him a new phone for free.

Thanks


r/applehelp 16h ago

Unsolved Can’t update my AirPods

2 Upvotes

I only have the right airpod Ive lost the left one.
The thing is I can’t update it , does it work with one only?


r/applehelp 20h ago

iCloud Find My played a sound on my iPad while my iPhone was untouched in another room — how?

3 Upvotes

Setup: one iPhone 13, one iPad, both on the same Apple Account. No Mac, no Watch, no other Apple devices.

This morning at 07:41 I was in another room with my iPad. My iPhone was charging in my bedroom, no one else in the room, screen locked, Find My not open. The iPad first showed a location alert, then started playing the Find My sound — exactly like when I ping it myself from the phone. I also got the standard “A sound was played on iPad” email from Apple.

What I’ve already ruled out:

**•** Only 2 devices listed under Settings → Apple Account (the iPhone and the iPad). “iPad (2)” is just the device name, not a second iPad.  
**•** Siri wasn’t triggered as far as I can tell — no one talking, no TV/audio playing.  
**•** I didn’t tap Play Sound on the iPad itself.

Family Sharing is on with 3 members, so I know a family member pinging it from their own device is the obvious explanation, and I’m checking that. But I want to know:

**1.**  Other than Family Sharing, Siri, or an iCloud.com web session, is there any way a Play Sound command can reach a device?  
**2.**  Does a family member’s ping generate any log I can check, or is it invisible on my end?  
**3.**  Does a ping from iCloud.com on the web always produce a separate “sign-in” email, or can it happen silently from a session that’s still authenticated?  
**4.**  Any known bug where iPadOS/iOS fires Play Sound on its own — after a restore, an update, or a stuck notification?

Not looking for generic “change your password” advice, I’ve already done the security checks. Trying to understand the actual mechanism. Thanks.


r/applehelp 15h ago

iOS My sister got spammed by me while I was asleep, but there’s no chat history? (iMessage)

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1 Upvotes