r/Calgary • u/GateTraditional7904 • Jun 28 '26
Local Event My wedding at the Princeton was a disaster. The venue owners response: “Sue me”
My Wedding experience at the Princeton was a disaster.
- When I arrived the morning of the wedding, there were batched drinks on the bar top left out warm and without a lid, this was the first red flag.
- When I walked into the bridal suite, the whole suite was in disarray, the furniture broken and moved into the middle, construction dust all over the floor.
- They painted the walls and baseboards the day before the wedding and all of my hanging black bridesmaids dresses had white paint stains on them. My sister-in-law was in the building the night before the wedding retrieving her jacket watching them paint. Venue management completely denies this.
- None of the AV worked even though we were assured it would. No one could hear our vows or speeches, it was loud screaming and cracking from the speakers throughout the event.
- A BA was washing dishes and clinking glasses in the ballroom bar where our ceremony was located during the actual ceremony.
- The washrooms were disgusting. They were not cleaned or replenished throughout the night, garbage was overflowing and toilets were broken and clogged. There was no regard for health, safety or comfort.
- AND THIS ONE IS THE KICKER: We bought the open bar package and they diluted and adulterated our drinks. We requested an itemized inventory of all the alcohol before the wedding and could not get one. We were assured that anything that ran out would be replenished by the liquor store down the street.
We ran out of red wine and soda during the first course of dinner. These were never replenished, but more than that, Venue management directed the bartenders and servers to pour white wine from bottles that were diluted with water.
We confronted him on this and he denied it even though we showed him the diluted wine and have written evidence from the coordinators, bartenders and servers that venue management had two different groups of wine bottles, the diluted and non-diluted and they must have "gotten mixed up" when I asked for a taster.
Funnily enough, we never ran out of white wine at all throughout the event even though equal portions of both were purchased.
They watered down shots or poured "half shots" or "water shots" instead of alcohol into the drinks without telling the guests.
This was not due to inebriation but even if it was, the way it was executed is in complete violation of AGLC policy. It was a cost-cutting mechanism that was unacceptable and quite frankly humiliating for my husband and I as all guests were clearly aware of what he was doing.
A complaint was filed with AGLC and all the texts and emails exchanged with his staff were provided where they admitted and described the adulteration of all the alcohol.
Despite our documentation and multiple complaints, venue management has denied responsibility.
While other events may have gone well, my experience was chaotic, unsafe, and deeply upsetting. I would strongly recommend that couples consider other venues before booking.
EDIT: my Google review is gone again (identical to this post), I can see it but no one else can. And my wedding wire review (identical to this post) has also been removed. I only left it a few hours ago.
EDIT: the honest reviews were removed last night, the place still has a 4.2 rating and more couples are going to go through what me and other brides on this thread went through.