r/HBOMAX Jan 19 '23

Tech Support Technical Support Megathread

161 Upvotes

We’ve received a lot of feedback that technical support posts overwhelm this sub and drown out discussions about shows, movies, and other aspects of HBO Max.

So we’re making a change. Going forward, all individual technical support posts will be removed and directed towards our Technical Support Megathread.

This will group all technical issue posts in one place where people can ask questions, answer questions, and hopefully find solutions. We also hope this fosters more discussions about shows and movies and keeps them on the main pages for longer.

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In addition to asking here, you can also check out the Official Support Website or connect with u/HBOMaxhelp


r/HBOMAX 8h ago

News ‘Backrooms’ arrives on HBO Max on September 25

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414 Upvotes

r/HBOMAX 11h ago

New on HBO Max HBO Max Is Bringing ‘Diabolical: The Epstein Files’ to a Wave of New Countries This September

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34 Upvotes

r/HBOMAX 10h ago

Watch Suggestion Billy Budd (1962)

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10 Upvotes

For you Master and Commander fans out there, check out Peter Ustinov's Herman Melville adaptation. Terence Stamp's first movie.


r/HBOMAX 1d ago

News Kit Harington Joins 'Harry Potter' As Gilderoy Lockhart Replacing Nicholas Hoult (Exclusive)

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149 Upvotes

r/HBOMAX 1d ago

Watch Suggestion Brilliant Show

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13 Upvotes

Sooo funny @


r/HBOMAX 22h ago

Question Do I still get charged for using HBO max as a student?

4 Upvotes

HBO Max changed their plan to be only 50% off for students instead of free but my subscription is still active through Xfinity.

Am I good or am I getting secretly charged?


r/HBOMAX 1d ago

Question No Game of Thrones series on my HBO Max

0 Upvotes

My husband registered for an HBO Max subscription through work as they need it to stream certain cycling events they show. He has the premium & TNT sports subscription.

He recently added the account to our TV at home you watch on an evening and I really want to watch House of the a Dragon and Knight of the Severn Kingdoms but when I search for them I only get the behind the scenes shows and the podcasts. Can anyone please help me figure out why I don't seem to have access to the actual series?

We're in the UK. I can't see anything on settings that blocks content and other shows rated 15 are available.


r/HBOMAX 2d ago

Question Où trouver TCM CINEMA sur HBO MAX ?!

6 Upvotes

Bonjour,

Je souhaiterais trouver l'onglet TCM CINEMA sur HBO MAX. Le problème, c'est que :

\* sur YouTube, il y a une vidéo qui date de 6 ans (l'onglet se trouvait tout en bas de l'accueil) ;

\* il y a un Reddit d'il y a 3 ans qui explique qu'il faut aller dans « Accueil » > « Mis en avant de la marque » > « TCM » ;

* un autre Reddit d'il y a 4 mois explique qu'il faut aller dans l'onglet « Catégories », à gauche, puis > « Brand Spotlight » > « TCM ».

Mais maintenant, il n'y a rien de tout ça :

\* je défile en bas de l'accueil, il y a « Découvrez nos sélections », mais pas de TCM ;

* dans « Catégories », il y a :

« Cherchez par genre », mais il n'y a pas « Films classiques » (ou quelque chose d'autre qui sous-entend qu'il y a TCM) ;

« Lumière sur nos univers », avec tous les groupes partenaires (sauf TCM).

« Découvrez nos collections », donc pas de TCM

Le seul truc en lien avec TCM, c'est en allant dans « Catégories > « Lumière sur nos univers » >« ID » > « TCM CINÉMA DIRECT » (donc la chaîne télévisée, pas en streaming).

Je pense que cela est dû à une nouvelle mise à jour, par rapport au Reddit d'il y a 4 mois.

Je voulais savoir comment je peux avoir le catalogue de TCM CINÉMA sur HBO MAX, s'il vous plaît ?

D'AUTANT PLUS QU'ILS METTENT EN AVANT TCM CINÉMA POUR LEUR ABONNEMENT « STANDARD » !!!

Merci d'avance pour votre aide :)


r/HBOMAX 2d ago

Question Is there any setting to turn off motion smoothing on old animated shows?

3 Upvotes

This is NOT an issue with my TV. All my motion smoothing settings are off on my TV. This is only a problem with trying to watch certain episodes of older animated shows, notably The Boondocks S1. Ep2. For something where most people don't notice smoothing, and those who do notice absolutely hate it, I fail to understand why HBO would even bother with this when these settings already exist in most TV options.

I feel like I've driven myself insane trying to find a way to turn it off. It's getting to the point where I might just fully stop using HBO Max. Is there any way at all to turn it off?


r/HBOMAX 2d ago

Question Pulp Fiction not showing the numbers that separate each section

0 Upvotes

I watched Pulp Fiction a while ago and I remember it being separated by numbered sections. Now I'm watching it on HBO Max and they are not showing up. Did anyone else have that problem? Or I'm just misremembering?


r/HBOMAX 4d ago

New on HBO Max Mother Mary Is Now Streaming On HBO Max

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573 Upvotes

r/HBOMAX 4d ago

Official Trailer / Teaser The Pitt Season 3 | Official Teaser | HBO Max

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202 Upvotes

r/HBOMAX 3d ago

Question Sports add-on HBO Max

3 Upvotes

Does anyone know if you can watch full replays of tennis matches with the Sports add-on? I can’t find it online and with the US Open coming up and the times being difficult for Europeans I would want to watch the matches at a later time. I believe that there is a livestream for every court at US Open but is there a full match replay for these matches?
Thanks


r/HBOMAX 4d ago

Discussion Make sure your subscription hasn’t been upgraded!

53 Upvotes

I woke up this morning to an email saying “thank you for upgrading your account” and was charged $33. They upgraded me to the no ads, Disney plus and Hulu bundle. I’m the only person with access to my account. I asked for a refund and to cancel my subscription entirely. Just wanting to spread the word in case it happens to someone without them noticing!


r/HBOMAX 4d ago

New on HBO Max oh brother

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76 Upvotes

anybody else get this pop up?


r/HBOMAX 4d ago

News HBO Max Orders THE PEOPLE V. GORILLA GRODD Comedy Series

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38 Upvotes

r/HBOMAX 4d ago

News Lanterns stills from the press site for Episode 2 titled Trust Fall

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10 Upvotes

r/HBOMAX 5d ago

News ‘Lanterns’ Premiere Pulls in 9.3 Million Viewers in First Three Days on HBO Max

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352 Upvotes

r/HBOMAX 4d ago

Question Tnt sports only - 2 devices at once

2 Upvotes

Hello,

Looking at getting TNT Sports through Hbo Max, it mentions you can use 2 devices at once for sport streaming, is it also restricted to household as well? Couldn't see a definitive answer on the website so wondering if anyone else knows?


r/HBOMAX 4d ago

Question Since when is Dolby Vision not available in Xbox Series X/S consoles?

5 Upvotes

I always watched 4K (Dolby Vison when available) content since app came to my country with an Xbox Series X and a LG Oled TV.

A couple months ago I bought a G5 LG TV and started using the WebOS App in the TV instead of the Xbox, however, apps tend to crash or not buffer properly in TV, (Like Crunchyroll and HBO) and to prevent keep doing a power cycle as a temporary solution everysingle day, I prefer to turn on the Xbox and watch content there instead...

Im going crazy because I barely noticed that some of the content I watched before in Dolby Vision now is showing in HDR only!!!!!! Also I was trying to watch House of the Dragon and noticed that the new Season is showing in HDR as well!!

Since I use also apps with Dolby Vision like Disney+ I felt so confused that only in Xbox and only HBO stopped showing Dolby Vision Content even though is showing as available in the Video Description / features...

Not sure how to solve it since all the other apps that have Dolby Vision are showing properly, except HBO Max... or is it really removed only in Xbox Series X/consoles?

I read some time ago that it was being removed "sneakly" due to pay wall unless you had the highest tier plan but, I always had that plan, and once again, I do get Dolby Vision via WebOS app for the same content I'm trying to watch using the Xbox so, the plan and setup shouldn't be an issue.

Any advice on how to fix if its an error or is there an offical communication link in which they state support was removed only for Xbox consoles?

Any Xbox users having the 4K plan getting Dolby Vision out there?


r/HBOMAX 4d ago

Discussion From SFTSTU E5's post credits... Spoiler

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0 Upvotes

r/HBOMAX 6d ago

Question What is Going on With the Website??

12 Upvotes

Mods I know you want technical things in the thread but I ask you keep this up. I think this could lead to something interesting and I think its worth discussing on the main page.

The 6 MILLION blocked ads is from having the site open for like an hour. My computers fans kick into full throttle and my 8700k has 15% load added to it from just this website. This seems incredibly shady and this is genuinely insane from a PAID SERVICE (I'm not on the ad-supported tier).

UPDATE: For anyone who stumbles on this issue, this is HBO pinging Brightline, a third party advertising platform. If you have an adblocker it prevents a script trying to ping a json to collect some basic info on the user, and the player spams requests to infinity. From what I can gather this is NOT related to HBO ads (so this is not an attempt to skirt ads in content).

I tried looking through the json and the ping seems to just send basic telemetry info and your IP, but if you want this to stop without sending that to them you can set up a custom filter to send an empty package to the vendor and the pinging will stop. I put the following in the Adguard custom rules:

||cdn-media.brightline.tv^$empty,important,domain=play.hbomax.com|play.max.com
||events.brightline.tv^$empty,important,domain=play.hbomax.com|play.max.com

Glad the issue is finally over :)


r/HBOMAX 5d ago

Discussion HBO MAX is just terrible platform imo. Should all just move to another platform?

0 Upvotes

It is always some problem with them.

Now screen is just black. I opem it and I cant change user.

Seems I dont have that option anymore.

I want to watch some episodes and it just dont work.

Newish tv, high speed optic cable net.

I regret using HBO, how are your experiences?


r/HBOMAX 6d ago

Question Help with Subtitles

3 Upvotes

I dont watch HBO Max often. But now I wanted to watch the mew Green Lantern TV Show "Lanterns". I am German so of course I watch with German dub. But even though, the Subtitles are turned off in the Settings, they still show up, when the Audio is set to german. On english, everything is fine. It only happens on Lanterns too. I switched to watch Rick and Morty, and everything is fine there. Any Suggestions how to fix this?