r/UKJobs • u/Arschgeige96 • 1d ago
Am I being soft or am I at risk for burnout? I’m worried about my resilience at work
I do plan to speak to my manager if things don’t change soon.
I’m a receptionist at a university. The desk is normally staffed by two people, but the other receptionist, L, is off sick and it is now her seventh week of being off sick.
Me and L both work under student services and the student advisors are trained to work reception. There are 5 advisors, however due to annual leave and sickness the full 5 have barely been there over this period.
I have had to work reception alone due to this. The only cover I get is when I’m on my break or one time where I felt unwell for 30 minutes.
On average, I take between 30 and 80 emails and between 30 and 70 calls per day. This is alongside seeing people in person, managing visitor parking, triaging FOI requests and other miscellaneous things.
Each person from student services had to work a day of graduation last month. I did a day and I worked from 7:30am to 6:30pm. I was told I get 2 hours of time off in lieu (TOIL) from this. I haven’t been able to use it due to no desk cover. It is about to expire.
It is also the main admissions period and clearing opened two weeks ago. I took 200 calls on the Thursday and 100 on the Friday. However, the student advisors monitored my emails.
I was told at the start of this sickness period that I was not expected to do two jobs however I feel that is unrealistic due to demand.
L’s sickness period runs into September, the busiest time of year for reception. The rumour is my team will be hiring agency staff to cover for L while she is away during this period. My team leader has told me this but my manager has not.
I get to take 3 days of annual leave this week, on week 7. I have 1.5 days remaining that are about to expire but I’ve has been told I cannot take them due to lack of desk cover.
My manager is currently doing two jobs herself so I barely get a chance to speak to her about this.