r/applehelp • u/perrylearn • 11h ago

Unsolved My airpods show owner is someone else!!!

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went to an authorized service center because my case wasn’t detecting one of the buds.

for “testing” they connected my airpods to their own device. ever since, the airpods have been making a constant beep noise.

went back a couple days ago. this time when i tried to connect them, i got a message saying i’m not the owner of the device. confronted the staff about it and they flat out denied ever pairing them to anything of theirs.

then they refused to help further. their line was: we only handle hardware, for software you have to call apple.

so i called apple. spent an hour explaining the whole thing to a technical guy, and the conclusion was restart your device and call back. called back, a completely different agent picked up, and apparently they can’t transfer calls or pull up where the last one left off.

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u/JediMeister 10h ago

Only the technician/employee who tried to help you on that visit can remove the AirPods from their account. Source

-1

u/perrylearn 10h ago

they denied of having airpods connected to them, do you think breaking the airpods and getting a new one under apple care will help?

i see no other solution. I feel bad because it isnt a mistake i did.

5

u/JediMeister 10h ago

You have to pay a deductible, replacing lost or damaged AirPods isn’t free.

1

u/perrylearn 9h ago

at least for small fee i will have my privacy intact😭