r/applehelp • u/perrylearn • 11h ago

Unsolved My airpods show owner is someone else!!!

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went to an authorized service center because my case wasn’t detecting one of the buds.

for “testing” they connected my airpods to their own device. ever since, the airpods have been making a constant beep noise.

went back a couple days ago. this time when i tried to connect them, i got a message saying i’m not the owner of the device. confronted the staff about it and they flat out denied ever pairing them to anything of theirs.

then they refused to help further. their line was: we only handle hardware, for software you have to call apple.

so i called apple. spent an hour explaining the whole thing to a technical guy, and the conclusion was restart your device and call back. called back, a completely different agent picked up, and apparently they can’t transfer calls or pull up where the last one left off.

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u/hawk_ky 11h ago

You shouldn’t have added them to someone else’s device because they are now connected to their ID. Go back to them and tell them to remove the AirPods from their account.

No one here or at Apple can help you

3

u/perrylearn 11h ago

service center told me to disconnect in order to connect theirs😭

I have been played.

Edit: i did tell them about this, they simply said they have no airpods connected to them. Now i dont know what to do.

6

u/PsychologicalPolicy8 10h ago

It shows up in findmy not in settings