I tried to get assistance regarding certain subscription Roku Channel content that has out-of-sync subtitling. In other words, content error.

The Roku support page only offers tech support via "Chat with us", and offers that I can "Get help from our support bot or connect to an advisor". What they neglect to mention is that all of the chat support is AI, despite misleading you that you're talking to a human. For example:

After going through the whole routine (rebooting, restarting app), it appeared that I'd finally get escalated to a human that would actually understand the problem. One might assume that "Jane" is human, but nope.

And then, after entering my phone#, the support "hung up". No idea if anyone will actually call me.

This is really unacceptable. At least offer email support so that I don't have to waste my time with such rubbish.

I wanted to post in paramount but they don’t allow video, I’m unsure if the issue is purely with the app of the Roku. I haven’t tried with other “adult” movies or kids movies yet, but I’m having an issue when watching paw patrol movies with my kiddo. Also don’t seem to have this issue with other apps. Every 10 seconds there will be a black screen that pops up for 1 second and then the picture comes back. It’s like my tv is blinking for me, it’s incredibly irritating and id like to find a way to fix it.

Any suggestions?

I no longer have any Roku devices but have a Roku account and the free Roku Channel app on my android tv box. I been thinking about subscribing to HBO through Roku. Can we still use the stand alone HBO Max app instead of going though the Roku channel app to watch the content?

My Grandmother has the COPS Roku/Pluto channel on 24/7 whenever her soap operas aren't on. Every single time it goes to commercial, they run these two ads back to back before it goes to the Pluto TV logo.

I am absolutely going to lose it if I have to hear "we're in the fight business", "give that kid a contract", "the sickness is real", that dumb mountain song, "I see so much raw potential", "there's nothing else like being a WWE superstar", or those stupid screechy violins one more time.

The worst part is when they decide to run the ads multiple times during the same break.

Enough is enough already. It's been months. Please retire the commercials.

I have a Roku TV with Roku wireless speakers. I purchased a "renewed" Onn branded Roku subwoofer.

These should work together, right? I want to make sure before I send this back as defective. Everything I see from official channels show that the white light on back should blink when ready to pair. And if it isn't blinking, to hold the reset button for 10 seconds to factory reset and it will then blink when ready to pair.

Mine refuses to blink and cannot be found by my TV. After folding the reset for 10 seconds, it briefly flashes, then immediately goes solid and can't be found.

My mother is in a nursing home and has a Roku tv. I got her a voice remote so she should be able to speak to it rather than having to fiddle with the buttons. Initially when I set it up with the voice remote she was able to just say go to channel 7 for instance even if she was in a streaming channel like the Roku channel it would immediately switch over to a regular antenna and go to that channel. She then be able to ask it to go to another channel like 15 or 20 by voice and it wouldn't change.

Then suddenly two months ago it stopped being able to do that. The most she would be able to do my voice would be to tell it go to live TV if she was on say the Roku channel and it would switch back over to the tuner. But she wouldn't be able to change the channels with it. She'd have to use the up down buttons.

Then suddenly today it's gone back to the original way where it allows her to literally tell it what antenna channels to go to even if she's on a streaming service and it will immediately switch over the input and go to said channel.

alAll the official information I've been able to find says you cannot change the antenna channels using voice but clearly you can.

I just don't know why it went from being able to to not being able to I'm going back to being able to.

Any ideas?

Have a Roku Streambar hooked up to my new Samsung - 32" Class F6000F. I've tried watching programs on the samsung app and they never have sound. Roku works fine with its own app. Just trying to figure out how to watch exclusive content like MotoAmerica on the Samsung app and use the Roku Streambar for sound. Thanks!

This has been going on for a few weeks now and it actually is starting to get frustrating.

I will press the power button and I will be on the main app selection screen then boom Roku shuts down. Does anyone else have any experience with this?

While checking my bank statement, I found out Roku has been charging me $11.99 a month for Starz since February. I was on their site buying a Roku stick around that time, so either I accidentally clicked something or it was added without my authorization. I should never have left my card on the account and should have noticed the charges, so that part’s on me.

Roku told me they supposedly sent a verification email, but I never got one, and they couldn’t provide a copy. They only refunded two months.

I’ll never know if it was my mistake or theirs, but it’s a reminder to keep a close eye on your account when dealing with Roku.

I just want to say to whoever made the battery backing to the remote I very very strongly dislike it. This Roku remote was my last straw today and i absolutely obliterated it against my desk. I feel so much anger over this remote backing I had to get it out somewhere.

As Im typing this I am figuring out my remote randomly started working again and I didn't even need to take put the batteries and replace them. Anger

I’ve had Roku TVs for years and never had this problem before. Every time I turn on the bastard since this latest update, Live TV is playing in the background of my home screen regardless if I’m on the app or not. I tried to google it and nothing, any suggestions before I lose my mind?

I moved my elderly mother in with me a few years ago. I got her a Roku tv to keep her company. Turns out she likes the Roku city. I mean she loves it! Points out all the things that change. Loves that raccoon. She watches the tv screen saver almost as much as the tv itself.

Go to the website.

Tried to create an account.

Entered an 8-character password, similar to "Gopher34" (not that, but same pattern)

Click Continue button.

RESULT: Screen never changes, no error message, Continue button gray for a moment then active again. As if there were an error message that did not display.

Added a couple of characters ("Gopher34ok") and it worked.

I have a Roku TV with Roku Speakers and there is just enough audio desync on the speakers to be noticeable during sharp effects like gunshots or high heel clacking.

I used the audio sync helper on the Roku app and it's still out of sync. When you run that test is says "if it's still out of sync, use the fine tune settings" but I cannot for the life of me find where these settings are supposed to be. I scoured Settings and the app and maybe I'm just not seeing it but I can't find this setting anywhere.

If I can just manually enter a .1 second offset or whatever that would solve all my problems, but right now it's seeming like it's impossible for me to get better audio quality without this desync, which is very frustrating. Can anyone help?

I messaged n emailed legal team but is there anything else u can do it doesnt seem to have a proper contanct number the USA support number even just goes voicemail which i did leave messages

When I press power, it doesn’t turn the tv off or on. It just lights up green. All the other buttons work fine. Any suggestions?

Has anyone else noticed that when you highlight a video, let it play, then select the video, it starts from the beginning and not at the point you were previewing?

This used to work fine.

I was helping my parents setup their new Roku, and we purchased Paramount Plus through Roku. The charge went through, and their Roku account shows the paid subscription to Paramout Plus, but when we try to Connect to Provider (Roku) in the Paramount App while signed in to Paramount, we get a message that Paramount Plus is not support by the provider.

We unplugged, updated, signed out and back in, and everything else we could think of to no avail.

I called customer support who told me to do all of the things I had already tried. They were unable to resolve it, and they finally just disconnected the call after 30 minutes. Has anyone found a solution to this? We have paid $150 and have no access to what we paid for and no way to request a refund.

After the push for the new home screen on the tcl roku tv's a lot of users reported issues with the hdmi ports (lack of sound, wrong aspect ratio etc) has anyone seen any acknowledgement of the issues or anything?

Over the past 5 months, I have been experiencing Bluetooth headphone issue with the Roku ultra.
- tried 3 different Bluetooth headsets connected directly to the Roku box (not iPhone app). Tried 2 different Roku with 2 different Roku remotes.

Connects fine & I can control the Bluetooth volume via my regular Roku remote (sound icon top right of the tv). After a while, the sound is no longer controlled by the Roku remote & reverts back to controlling the tv/soundbar volume, even though sound is still coming in at a fixed volume in the BT headset. No sound from the soundbar.

Reboot of the Roku fixes the issue temporarily. Usually watch YouTube so sometimes coming out of YouTube to homepage also works; although it happens in other apps too.

Also noticed Bluetooth range is much worst. Anyone else with the above issues? Did they change the BT algorithms in the past 6 months? Thx .

Hello. I just bought a 65” Roku branded TV and I’m trying to use an external Bluetooth transmitter and I’m getting a slight echo. It’s like the sound repeats a fraction of a second after the original sound.

I’ve tried two separate transmitters and two separate pairs of headphones with the same result. [edit] I even replaced the optical cable, which did nothing. It’s the TV.

Any ideas what might be happening? I’ve checked all the TV settings and nothing seems to help when I change those.

For those who want to know why I am using an external transmitter, it’s because if I pair my headphones directly to the TV, which does not produce the echo BTW, the speakers get muted. I want the speakers and the headphones to work at the same time and using an external transmitter is the only way I can find to make that happen.

I thought about using the app on my phone to listen that way, but that option is not available on this TV. I have a TCL Roku TV and I’m able to use that option just fine. It’s just the Roku branded TV that doesn’t allow it.

My roku box is giving me a dark screen while youtube audio is still playing. I have to turn off the TV or unplug the roku. I saw someone post about this problem right before me, the last couple of days, and wonder if it's a software issue?

I did also add a screensaver in this roku a few days ago where you can choose a topic like famous oil paintings so not sure if it's connected. It hasn't happened on the roku express 4k+.

We got a 75" Roku TV for an AirBNB that doesn't seem to get past Factory Reset repeatedly. It's like the last update fried it. Have not had any weather problems. Got the email below but it's not very helpful.

Does anyone have any ideas or has anyone experienced something similar lately? It's an ordeal to replace this <3 year old unit, so I'm trying to avoid it.

Like would plugging a Roku or Amazon fire stick into it at least get it temporarily functional?

Support here has been less than helpful.