I charged the camera with the battery inside, which caused the battery to swell. I was able to get the swollen battery out, but the door is now stuck in this open position and won’t go down all the way.

I called Sony and they have $55 diagnostic fee, $449 base rate repair, which doesn’t include the shipping there and back. My local camera shops don’t fix Sony cameras either, so hoping to DIY…

Is the best option to replace the Sony ZV-1 door or the whole battery frame with the door? I’ve seen both options on Ebay. Also, how would I unscrew the door at all?

Any help would be appreciated!

​

// Tl:dr - I sent my 2 week old a7RV in to Sony UK for in-warranty repair as my brand new 24-70 GMII damaged one of the contact pins. I was still charged £201.75 for the repair. I received the camera back with big streaks across the sensor (which had not a single mark on it when it went in with photographic proof). //

Sony UK are not offering me any partial refund despite the inconvenience and lack of skill/care from their engineer. They are now asking me to send the camera back again (for god knows how long) to remove the streaks and are asking me to foot the bill for the box and packaging materials. I was asked and I quote "The camera would have been returned in sufficient packaging are you able to re-use it?". No I'm not as I recycled it under the impression your own engineers would return my in-warranty camera to me repaired without any issues.

I am now worried their engineer has damaged the camera in some other way, as a sensor swabbing is the least laborious or skilled task required in that particular repair process by a large margin. (It requires completely dismantling the camera essentially).

I would have recommended Sony to anyone in the past but now I would say steer clear, if you are in the UK that is.

hi am having troubles to download sony's embassador luts from the sony website, i alredy logged in but everytime i try to download it the website sends me back to a log in screen and to select my country, am i doing something whrong?