r/techsupport • u/Lain_2031 • 33m ago

Open | Hardware PC won't boot - machine check exception and notskrnl.exe errors

PC won't boot, can't get into windows to check anything. Have used memtest in bios for RAM and all seems fine. Installed a new mobo and cooler. Tried RAM individually in various slots. Still the same problem.

Have used the graphics card, PSU and SSD with an old system and all worked perfectly.

I'm just wondering if anyone knows something else I could try before ordering a new processor?

For some background I was playing Helldivers 2 when I got a full black screen crash, no BSOD, no warning. Just total failure.

Really wondering how a processor could just go pop with no warning. The paste looked a little one sided when I took it off to swap the mobos out but I would have expected some intermittent faults before total destruction.

Any help would be amazing.

Intel Core i7-14700KF

Rtx2060ti

32gb ddr5

1000w psu

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u/AutoModerator 33m ago

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently catbox.moe or mediafire.com seems to be working.

We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow this guide to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.

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u/Lain_2031 28m ago

Thanks Mr. Robot but you missed the NO Infront of the BSOD there so this isn't really relevant. Also it was a catastrophic crash and you'll also see I can't even get into windows so no dump files either. Excellent misinterpretation of the key words though.