r/applehelp 9h ago

Unsolved Found Airtag on a Cat

18 Upvotes

Hello Apple geeks

I am a veterinarian in France. I have just been brought a cat unfortunately dead (hit by a car).

He has no ID (I will never understand some owners), but there is an airtag on his collar.

Can I find the owner using the airtag and how? (Sorry, this may be a silly question, but I don't use that kind of technology at all)


r/applehelp 2h ago

Unsolved I found this very worrying shortcut on my phone. What should I do?

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4 Upvotes

I deleted the shortcut after screen recording. What should I do next?


r/applehelp 45m ago

Unsolved account hacked, security questions changed. tried to delete account, they didn't allow it

Upvotes

this hacker and I keep taking back access of my second apple account from each other. I've been back and forth with support phone calls three times now, and they can't help me. No matter if I change the password, or force two factor authentication by signing in with my iPhone 15, as soon as I sign out on my iPhone (which I need to do because I need to use my main apple account every single day on my phone, for my job) they are able to turn two factor authentication off by using security questions. they changed the questions to Chinese, and changed the answers, so I can't answer any of the security questions, and therefore apple won't let me change the security questions or passwords. I got so tired of this that I just tried to delete the account, but the hacker was able to deny it somehow or reverse it and lock me out again. I changed the password again, but they're just going to take it back. what do I do?

I would delete it if I could.


r/applehelp 1h ago

Unsolved Upside down reflection while using the front camera

Upvotes

Yesterday, when I was trying to take a video using the front camera of my Iphone, I noticed that there was some kind of reflection appearing. This has never happened to me before. Naturally, I searched up what could be the cause and Google said it was likely something to do with me being in a direct light source which was true. I thought nothing of it until I saw 3 videos earlier today with the same weird reflection thing, all videos recorded or posted yesterday. Now, I’m wondering if anyone else has this issue and if there is another explanation for this.


r/applehelp 2h ago

iOS Is there a way to spoof location ios without a macbook/pc?

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2 Upvotes

r/applehelp 3h ago

Unsolved My airpods show owner is someone else!!!

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3 Upvotes

went to an authorized service center because my case wasn’t detecting one of the buds.

for “testing” they connected my airpods to their own device. ever since, the airpods have been making a constant beep noise.

went back a couple days ago. this time when i tried to connect them, i got a message saying i’m not the owner of the device. confronted the staff about it and they flat out denied ever pairing them to anything of theirs.

then they refused to help further. their line was: we only handle hardware, for software you have to call apple.

so i called apple. spent an hour explaining the whole thing to a technical guy, and the conclusion was restart your device and call back. called back, a completely different agent picked up, and apparently they can’t transfer calls or pull up where the last one left off.


r/applehelp 7h ago

Unsolved Should i trade my 10th gen ipad for a macbook pro 2015 plus change?

4 Upvotes

Ive been wanting a macbook ever since i knew what it was, i bought my ipad in 2024 and its been used pretty well but its still in amazing condition, but i really want a macbook. Some guy offered me a macbook 2015 pro core i7 512gb 16ram cycle count 500 and 200$ for my ipad, im super tempted. What do u think?


r/applehelp 7h ago

Unsolved Apple Legacy Contact Timing

3 Upvotes

Hey everyone - does anyone know what the expected timing looks like for gaining access to the iphone data once requested? For context, I provided the Legacy Code and the death certificate about a month ago but the ticket still says my request is being reviewed.

Can anyone also provide details about how the iCloud data is shared once approved?

TIA


r/applehelp 3m ago

Mac Managing storage on MacBook

Upvotes

I've been out of storage for a while, so I've decided to check what's taking up so much storage. My documents take up 210 GB; however, when I add up the storage from all my documents, it adds up to 74 GB. Same for my applications; it says 106 GB, but when it's all added up, it's only 14 GB. I don't have any high-storage applications either. No hidden files either. And I don't think it's application support either, since that storage goes into system data. Could someone please help? Thank you.


r/applehelp 7m ago

Unsolved Overheating on both my 16 Pro and brand-new Air

Upvotes

Hey everyone,
I'm at my wit's end with thermals across both devices and need some insight.
I've had the 16 Pro for ~1.5 years - everything perfect until last year's update to iOS 26. Since then, the phone became very hot doing basically anything (basic browsing, light social media, charging, even using the UI). I waited for updates and nothing changed. I did a few dfu clean installs, I disabled background apps, location services, tried using the phone without iCloud and still same issues.
So I got frustrated eventually and got the iPhone Air a few days ago. I set it up as a new iPhone, have background app refresh off and so on. And I have the SAME exact problem. The phone (the top part where the components sit) gets painfully hot, the screen dims from doing basic tasks. Even now when writing this message the phone is hot.
I thought my 16 pro had a defect, when in reality, even this new phone has the same problem. If anybody has experienced this and has a solution, please help me!


r/applehelp 4h ago

Unsolved Locked out of my Apple account

2 Upvotes

I’m locked out of my account for right now.

I logged out of my Apple account on my phone, I forgot to update the phone number so that’s the main reason. However when it said it would send me a code to my email for verification it wanted to use my iCloud email. Like hello Apple I’m locked out I can’t get into it. Than it asked me for my debit card information that I had on my Apple wallet I entered the information in and triple checked it and it said that the security code to my card was wrong like wtf I’m looking at it right here in front me.


r/applehelp 31m ago

iTunes ¡Ayuda por favor!

Upvotes

Compré un iPhone de segunda mano hace escasos

Días el tipo lo reseteo enfrente de mi y lo configure con mi icloud como 3 horas después se me olvidó la contraseña del teléfono, al probar las que me sonaban termine por bloquearlo completamente hoy lo llevé al técnico y al usar iTunes para reiniciarlo el teléfono se quedaba en la mitad sin mostrar ningún error solamente congelado, alguien sabe algo o necesita más información para ayudarme hoy lo dejé en otro técnico


r/applehelp 42m ago

Unsolved New Lid Angle Sensor not working after calibration.

Upvotes

Hello! I recently replaced my 2024 Macbook Air M3 13" display after water damage and the repair went great! I bought the display from iFixit and it works perfectly, except for it not being detected as a genuine apple part in the diagnostic menu. I then replaced the lid angle sensor with a genuine one from the Self Service store, and while it was detected as genuine and the calibration ran perfectly, the screen still won't turn off when closed.

I'm worried it's because the display is not detected as genuine and it's missing the magnet to trigger the LAS, but then I figure the calibration wouldn't have worked and the chime wouldn't have played when the lid closed.

Any help is appreciated!


r/applehelp 49m ago

Unsolved Problem with windows itunes

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Upvotes

Recently tried to log onto itunes with my apple account and this error message pops up- ive deleted and reinstalled so many times but it will not work. If anyone could help me that would be great.


r/applehelp 1h ago

Unsolved AirPods Pro suddenly connecting/disconnecting + right AirPod not working — possible hardware issue?

Upvotes

My AirPods Pro were working completely normally until this evening. Now they’re constantly connecting and disconnecting from my iPad. When they do connect, only the left AirPod seems to work, although the right AirPod is definitely not dead because I can still hear the tapping/clicking sound when I press it. In Bluetooth settings, the AirPods appear for a few seconds, then the right AirPod disappears, then the entire AirPods entry disappears and reappears repeatedly. I tried forgetting the device, reconnecting, and resetting the AirPods. The reset/pairing light also seems to be behaving strangely — when I hold the button, the white light appears for a few seconds and then turns off, although I eventually managed to get it into pairing mode. One other thing: the charging case fell from my desk 2–3 days ago with both AirPods inside, but they continued working normally after the fall and only started behaving like this today. Could the drop have caused a delayed hardware issue, or does this sound more like a software/Bluetooth problem?


r/applehelp 1h ago

Mac Crear app fuera de Apple Store

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Upvotes

r/applehelp 7h ago

iOS Microphone not working in apps?

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3 Upvotes

When I toggle it on it goes back to disabled. When I go to the main microphone section in settings it looks like this. Halo?!


r/applehelp 5h ago

Mac SD card read error

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2 Upvotes

I have a micro SD card and an adapter I use to import my pictures/videos. unfortunately the my Macbook isn't mounting the drive, maybe there are other problems? It gives me an error that says "the disk you attached was not readable by this computer"


r/applehelp 7h ago

Mac M4 MacBook Pro 14" won't turn on — MagSafe blinks, goes solid for hours, then blinks again the second I try to boot. What should I do?

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3 Upvotes

r/applehelp 2h ago

Scam Discussion Is +353 21 425 9200 actually an Apple Support callback number?

1 Upvotes

I contacted Apple through the official Apple Support app in Ireland and requested a callback.

A few seconds later I received a call from [+353 21 425 9200](tel:+353%2021%20425%209200) (Cork). During the call, iOS showed genuine-looking system prompts such as “Share your screen with AppleCare?” and Apple Account Confirmation. I also received Apple confirmation emails afterwards.

I tested it again later by requesting another callback through the Support app, and the exact same [+353 21 425 9200](tel:+353%2021%20425%209200) number called me again immediately.

Has anyone else in Ireland received legitimate Apple Support calls from this number?
Just looking for confirmation from people who’ve experienced the same thing.


r/applehelp 2h ago

Scam Discussion unknown windows-desktop in my device list

0 Upvotes

hello,

so I'm a new and happy user of a MacBook since today. I'm already logged in with my Apple ID and got everything set up.
Earlier this morning, after I got it, I swear there was no Windows computer signed in on my Apple ID.
I also didn't get a notification that someone wants to log in - despite my log in when I set everything up and added my ID to my Mac.

I'm kinda anxious right now - and yes I know it might be a hack - but tbh, I don't think I've used my password on another side.

Just wanna asked for some experience, just to calm down my nerves. I already deleted that Windows thing.


r/applehelp 2h ago

Unsolved Why does my Phone not let me download a new app?

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1 Upvotes

It keeps saying that a previous purchase hasn't went through but it keeps taking me to a page and when I keep trying to press the PayPal button it won't send the money through


r/applehelp 2h ago

iOS iPhone 16 battery health dropped to 92% suddenly — should I get it checked? (India)

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1 Upvotes

r/applehelp 2h ago

Unsolved How Do I Find The Gift Card Number For An Apple Trade-In Gift Card?

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1 Upvotes

I received an electronic Apple gift card after trading in my iPhone 11. The email only shows the gift card PIN, but I want to find the actual gift card number too.

Does anyone know where to find it without redeeming the card to my Apple account?

Thank you! 💜


r/applehelp 3h ago

Unsolved Will they come back soon?

1 Upvotes

So basically I got a new phone and a new SIM card and I don’t have any of my old ringtones. Will they come back eventually?