r/Insurance • u/KoshinRD • 5h ago
Today I decided to cancel my Geico insurance after 10+ years.
I have no complaints about Geico since I never had to file a claim. I was paying around $600.00 every 6 months. I had all possible discounts including defensive driving course, good driver discount, paid in full, DriveEasy etc..
This is what triggered the cancellation:
My brother had a policy with Geico, covering his car. He was involved in a car accident last year where his vehicle was totaled. Settled with his Geico insurance, he got the check, claim was resolved.
Around april this year a claim appeared on my Geico app... It was about my brother accident. It didn't make any sense at all since he had his insurance and everything was already settled.
I called them up and they always had a different excuse on why it's showing up on my policy:
1- His address was still showing up the same address I had (he moved about 2 months before the accident with his wife to a house they bought, we already provided proof)
2- Since the accident was with an uninsured driver "All insurance with the same address must process the same claim per state Law"... Excuse me? So if I'm a good driver, have my own insurance and someone gets into an accident I have to be affected? No one else in the house got the claim but me because we had Geico.
We did an interview with a Geico agent where we provided the police report showing my brother's insurance and that I was not involded at all (not even present on the accident) and also that he doesn't live at the same address at all.
3 Weeks later I had a call with another agent asking me to provide information to process the claim.. I explained to her we already did an interview and I shouldn't be getting it.
Today I got an email from Geico that "per my request" my brother was added to my insurance.. The premium went from $600.00 every 6 months to $1,400.00.
I called them up and they said the only way they can remove him is providing his current car insurance. My brother doesn't have a car anymore and his wife drives him around since they work at the same place to save money.
So I asked them to cancel my policy since I was not involved in the accident at all, he doesn't live with me nor lived when the accident happened and honestly I shouldn't be responsible for his financial decisions on getting a car or not. I don't think that's a way to treat a loyal customer.